ASIN blocked without justification

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Seller_07InCUKjXk5oG

ASIN blocked without justification

We are a selling partner of a global brand in Hair Products. A customer messaged us to ask how she would know if a product purchased online was counterfecit, we obliged by describing the unique security markings. A hew days later our listing was blocked due to inauthenticity, no complaint was ever made.

That should not be a problem, we have all the manufacturer invoices, appeal made and subesquently denied. I have since made 5 appeals and each time I get a generic response saying they don't have enough information, but can't tell me why due to privacy. Their account speialists are stumped and advise us to submit another appeal. I have messaged the UK MD and get nowehere with that.

Amazon have a culture of negativity to it's sellers and we feel disadvantaged at every turn.

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Seller_ginKiclb01hvT

Hey,

Silly question but have you double checked the initial notification from Amazon. You would presume in such an instance they would want a Letter of Authority and/or Invoices, but they may have asked for a Plan of Action, or something different from what you are submitting.

Worth a check.

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Sarah_Amzn

Hello @Seller_07InCUKjXk5oG,

I'm Sarah with Amazon.

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Seller_07InCUKjXk5oG
Their account speialists are stumped and advise us to submit another appeal.
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Could you please share the Case ID so I can take a look?

Kind regards,

Sarah.

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