Shipping Templates for SFP
Given the Royal Mail strikes, i’ve been trying to sort templates but the more I look at them, the more confusing it gets.
Forgetting the strikes, I have some products set up for DPD only and some for Royal Mail. Currently my DPD delivery dates are being shown as 5 days from now despite the fact they are next day. I looked to remove the shipping automation service however it looks like you have to now have this enabled in order to offer SFP. Has anyone else noticed this? It seems ridiculous that similar products are being offered without Prime and yet the delivery dates are more “competitive” than mine.
0 replies
Seller_tRuvBEHDedp4q
Have you ever amended the dispatch time via a flat file? If so you will need do it again and set back to 1
If you not done that then its probably the service you have selected in the shipping template. Make sure you have selected you are using a next day service
Seller_K71iKhD8kX1da
I can turn off automation on my prime template. Sounds like you something setup incorrectly. Can you send an image of your prime template settings that you have setup with DPD?
Seller_K71iKhD8kX1da
It says your cut off time is 3pm, however it needs to be 4pm earliest for SFP. That could be causing the issue?