Valid Tracking Rate
We have provided all tracking information (Courier, Shipping Service and Tracking ID) however, our VTR is only at 73%? They are shipped and dispatched on time and we have no late shipment.
Does anyone know how to resolve this?
Valid Tracking Rate
We have provided all tracking information (Courier, Shipping Service and Tracking ID) however, our VTR is only at 73%? They are shipped and dispatched on time and we have no late shipment.
Does anyone know how to resolve this?
7 replies
Seller_8Wsckn3UoR095
VTR isn’t about dispatched on-time or late shipments. The tracking information you’re inputting, I assume manually may not be correct.
What does the VTR report show?
Seller_x3gknvxGIEYAh
it says we havent inputted some shipping services, but we have gone in and re-selected them?
It also has column ’ Has Valid Tracking Number’ with the attribute ‘No’?
Seller_ZQyopdiwkUHOZ
Does the other, similarly named column ‘Has Tracking ID’ have a yes in it?
How long ago did you edit the order information to re-select the service?
Have you checked the tracking details for those shipments to see if they’ve been delivered?
