When is a toy not a toy?
Hi fellow sellers
Looking for a bit of common sense which, would you believe, appears to be in short supply today from seller central.
I manufacture and sell crime investigation file games for adults.
I’ve just listed and sent inventory for game 4 and Amazon are demanding
- EC Declaration of Conformity * Genuine product images or its packaging
on the basis that I’m listing a children’s toy. It’s not a children’s toy. I’ve told them its not a children’s toy.
Its listed as a board game (as are my other three) as this is the closest option.
Its no more a children’s toy than cards against humanity which is also listed as a board game.
Do I just give in? It seems complicated getting one of these statements when I actually dont need one.
The other issue is the request for genuine photos of the product - the photos of the product are indeed genuine photos.
Its a bit of a head scratcher!
Seller_qZO3ZCjoBXEeL
Trust me, it does that to all of us! 
0 replies
Seller_DTufFoxJuMU0M
Assuming that it is specifically designed for someone over the age of 14, does it state that somewhere on the packaging that you could show them?
Remember you are talking to bots and not people.
There is no logic just black and white - as far as the bots are concerned you have listed a board game in toys and according to their algorithm that needs a CE mark.
I have had proof of a CE mark and conformity required for a greeting card cause there was a picture of a pram on the front and they wanted to know what age the pram was designed for!
All you can do is appeal, state that it is not required due to the game being aimed an adult (and if the packing anywhere says adult send a photograph as proof)
Do not at any stage assume that anyone has even looked at the product, its all automated
Seller_6sxtIS0RbZ5k7
@Retro_Emporium should be able to advise.
PS I love the sound of your games!
Seller_lljyzgTxr5fgI
Actually, you do, unfortunately (at least in Amazon’s eyes). By it’s very name, it’s a “game”, which will always require an EC Declaration of Conformity with Amazon. It doesn’t matter whether or not it’s a board game, dice game, paper game, card game…the fact that it’s a game always triggers a bot.
We sell (amongst other things) replacement components for games, some of which are scorecards (which are just pieces of paper). They still require Decs of Conformity. The only way around the problem is not to list it as a game at all but in a completely different category. However, you run the risk of little exposure to searches.
As you are the manufacturer then you are responsible for ensuring any documentation that Amazon require can be provided.
Seller_7VbclcPFFRTnc
Game Number 1 and Number 3 specifically say in your description - Minimum Age recommendation 12yrs +
so will need DoC for these
Game number 4 says age over 125 years !
Seller_JemplaY7Dzuol
Have just bought the first one as i love what you are doing, sorry can’t be any help on your issues though
Seller_bi8rGHHcLpoVs
Your bullet point on the listing actually says age 12+ so it would need the docs as it is a toy.
Seller_bi8rGHHcLpoVs
*** Find the motive, work out the time of death then find the lie to solve the case. You WILL need access to the internet to engage with recorded aspects of this game. Minimum Age recommendation 12yrs + Group size 1-6 No batteries required**
12 isn’t an adult. The bot will be picking this up, perhaps change your other listings before they go the same way…
