Amazon > Business Information > Identity Information Update Issue
Hi Amazon Support Team,
I am trying to update my legal entity information from Individual to Sole Proprietor in my Amazon Seller account. However, I am unable to access the Identity Information page from last 2 months as it is not loading properly.
Tried to contact support team but they keep delaying the process or help.
I have tried:
✔️ Clearing cache and cookies
✔️ Using different browsers and devices
✔️ Checking for any pending verification steps
Despite these efforts, the page still won’t load, preventing me from making the necessary changes. Could you please assist me in updating my legal entity information or provide an alternative way to resolve this issue?
@Sarah_Amzn
@Ezra_Amazon
@Julia_Amazon
@Simon_Amazon
@Ash_AMZ
Best regards,
12 replies
Seller_k2X0L9mVRT0pW
This is not Seller Support! Open a case directly with Amazon - ask for it to be passed to the Verification team requesting they "enable/re-open "the sections in identity page. They wont reply but should eventually just re-open them.
Make sure you have all the business info ready to put in (your business UTR number for eg).
Seller_3Vb308BOyOfVa
@Ezra_Amazon @Sarah_Amzn please response as my listing got suspended today.
facing this issue from 22nd January...one of the support team guide me that you can enter individual entity .
now I am suffering to change the legal entity because I cant load the page of legal entity
I want to change Sole UK proprietor from Individual entity.
I opened Case ID almost several time but no specific person here to help me.
I cant open the verification page on PC and even on Mobile also.
Julia_Amzn
Hello @Seller_3Vb308BOyOfVa, thank you for reaching out. I would like to verify if your legal entity has been updated. Cheers, Julia.
Sarah_Amzn
Hello @Seller_3Vb308BOyOfVa,
This is Sarah with Amazon.
Could you please share the Case ID opened with Seller Support so I can take a look?
Best,
Sarah.
