Amazon approved a refund for an FBM order, without any interaction with me (the Seller). The tracking clearly shows the item was delivered to the address on the label I purchased thru Amazon. I filed a SAFE-T claim, which was IMMEDIATELY rejected/denied. This means AI auto denied my claim - for no reason. When I contacted Amazon Seller support, they recommended I "appeal" the decision - and provide "additional information" to support my appeal.
This is INSANE.
1. How did this refund get auto approved for the customer, when the order clearly was in fact, delivered?
2. Why would I not be involved in the refund approval process?
3. Why does Amazon's SAFE-T system auto decline all submissions?
4. Why did the Amazon Seller support rep suggest I appeal a "decision" that obviously wasn't made by a human?
5. Why would Amazon Seller support ask I provide "additional evidence" when I provided clear evidence upfront?
How do I get my money back - which Amazon just decided to give away without any due process?
Tom
