Suspended due to parallel import issues , help needed
Hi
My account was suspended due to parallel import issues which was reported by Brandcop. i wrote 3 appeals but no good so far.
Anybody have a better idea of how to write this?
Below is the email from Amazon
Thank you for your message. We cannot accept your appeal because it does not address the report we received from the rights owner. Please provide the following information so we can process your appeal:
– Greater detail on the root cause(s) of the infringement.
– Greater detail on the actions you have taken to resolve parallel import issues.
– Greater detail on the steps you have taken to prevent infringement going forward.
Where do I send this information?
Send this information to notice-dispute@amazon.co.uk.
Suspended due to parallel import issues , help needed
Hi
My account was suspended due to parallel import issues which was reported by Brandcop. i wrote 3 appeals but no good so far.
Anybody have a better idea of how to write this?
Below is the email from Amazon
Thank you for your message. We cannot accept your appeal because it does not address the report we received from the rights owner. Please provide the following information so we can process your appeal:
– Greater detail on the root cause(s) of the infringement.
– Greater detail on the actions you have taken to resolve parallel import issues.
– Greater detail on the steps you have taken to prevent infringement going forward.
Where do I send this information?
Send this information to notice-dispute@amazon.co.uk.
10 replies
Seller_hC0hNVDuILaKO
Well we don’t know what you wrote yet, so can’t tell you how to improve it. 
Can you post your last failed POA.
Seller_xW0ohfrd7k5pW
Appeal sent yesterday and got reject in 12hr.
my appeal is below:
Dear Sir/Madam
I do understand that Amazon takes complaints about violations of intellectual property right of brand or rights owners seriously and I would like to share with you my plan of action addressing this issue.
Root cause (s)
I didn’t fully understand the rules and regulations about Parallel imports and therefore inadvertently imported and listed products that I didn’t have authorization to, and that were not intended for the EEA market.
What I have done to address this issue:
I have closed and deleted those related listings.
I created a removal order for those listings relating to these warnings. (Removal order ID xxxxxxxxx) and the relating products removed completely from FBA centre.
I have read the guidelines regarding parallel imports to ensure that any goods I buy in future come from authorized suppliers, with proper invoices, letters of authorization to import into the EEA and sell on Amazon.
What I am going to do to prevent similar issues.
Before listing any new products on Amazon, I will verify that the products or listings won’t violate anyone’s intellectual property, trademark, copyright or patent.
I will be contacting my supplier to confirm if I can offer their merchandise on Amazon.
I will only sell products on Amazon’s EU marketplaces which I will either import myself with the rights owner’s consent, or which I ONLY source – directly from a supplier who has been authorised by the rights owner to export the products into the EEA ( With authorization letter from rights owner).
I will regularly read Amazon guidelines and policies to make sure that I am not in violation of any rules & regulations. I will monitor all changes of policy or laws which could affect me or my account and react proactively.
I believe this plan of action sufficiently addresses the issue and I am looking forward to hearing from you soon.
Seller_xW0ohfrd7k5pW
Below is the email from amazon:
Hello,
Thank you for your message. We cannot accept your appeal because it does not address the report we received from the rights owner. Please provide the following information so we can process your appeal:
– Greater detail on the root cause(s) of the infringement.
– Greater detail on the actions you have taken to resolve Trademark Parallel Import issues.
– Greater detail on the steps you have taken to prevent infringement going forward.
– Greater detail on why you believe an error has occurred.
Where do I send this information?
Send this information to notice-dispute@amazon.co.uk.
Seller_xW0ohfrd7k5pW
I have no idea how to improve this appeal, need advice.
many many thanks
Suspended due to parallel import issues , help needed
Hi
My account was suspended due to parallel import issues which was reported by Brandcop. i wrote 3 appeals but no good so far.
Anybody have a better idea of how to write this?
Below is the email from Amazon
Thank you for your message. We cannot accept your appeal because it does not address the report we received from the rights owner. Please provide the following information so we can process your appeal:
– Greater detail on the root cause(s) of the infringement.
– Greater detail on the actions you have taken to resolve parallel import issues.
– Greater detail on the steps you have taken to prevent infringement going forward.
Where do I send this information?
Send this information to notice-dispute@amazon.co.uk.
Suspended due to parallel import issues , help needed
Hi
My account was suspended due to parallel import issues which was reported by Brandcop. i wrote 3 appeals but no good so far.
Anybody have a better idea of how to write this?
Below is the email from Amazon
Thank you for your message. We cannot accept your appeal because it does not address the report we received from the rights owner. Please provide the following information so we can process your appeal:
– Greater detail on the root cause(s) of the infringement.
– Greater detail on the actions you have taken to resolve parallel import issues.
– Greater detail on the steps you have taken to prevent infringement going forward.
Where do I send this information?
Send this information to notice-dispute@amazon.co.uk.
Suspended due to parallel import issues , help needed
Hi
My account was suspended due to parallel import issues which was reported by Brandcop. i wrote 3 appeals but no good so far.
Anybody have a better idea of how to write this?
Below is the email from Amazon
Thank you for your message. We cannot accept your appeal because it does not address the report we received from the rights owner. Please provide the following information so we can process your appeal:
– Greater detail on the root cause(s) of the infringement.
– Greater detail on the actions you have taken to resolve parallel import issues.
– Greater detail on the steps you have taken to prevent infringement going forward.
Where do I send this information?
Send this information to notice-dispute@amazon.co.uk.
10 replies
10 replies
Seller_hC0hNVDuILaKO
Well we don’t know what you wrote yet, so can’t tell you how to improve it.
Can you post your last failed POA.
Seller_xW0ohfrd7k5pW
Appeal sent yesterday and got reject in 12hr.
my appeal is below:
Dear Sir/Madam
I do understand that Amazon takes complaints about violations of intellectual property right of brand or rights owners seriously and I would like to share with you my plan of action addressing this issue.
Root cause (s)
I didn’t fully understand the rules and regulations about Parallel imports and therefore inadvertently imported and listed products that I didn’t have authorization to, and that were not intended for the EEA market.
What I have done to address this issue:
I have closed and deleted those related listings.
I created a removal order for those listings relating to these warnings. (Removal order ID xxxxxxxxx) and the relating products removed completely from FBA centre.
I have read the guidelines regarding parallel imports to ensure that any goods I buy in future come from authorized suppliers, with proper invoices, letters of authorization to import into the EEA and sell on Amazon.
What I am going to do to prevent similar issues.
Before listing any new products on Amazon, I will verify that the products or listings won’t violate anyone’s intellectual property, trademark, copyright or patent.
I will be contacting my supplier to confirm if I can offer their merchandise on Amazon.
I will only sell products on Amazon’s EU marketplaces which I will either import myself with the rights owner’s consent, or which I ONLY source – directly from a supplier who has been authorised by the rights owner to export the products into the EEA ( With authorization letter from rights owner).
I will regularly read Amazon guidelines and policies to make sure that I am not in violation of any rules & regulations. I will monitor all changes of policy or laws which could affect me or my account and react proactively.
I believe this plan of action sufficiently addresses the issue and I am looking forward to hearing from you soon.
Seller_xW0ohfrd7k5pW
Below is the email from amazon:
Hello,
Thank you for your message. We cannot accept your appeal because it does not address the report we received from the rights owner. Please provide the following information so we can process your appeal:
– Greater detail on the root cause(s) of the infringement.
– Greater detail on the actions you have taken to resolve Trademark Parallel Import issues.
– Greater detail on the steps you have taken to prevent infringement going forward.
– Greater detail on why you believe an error has occurred.
Where do I send this information?
Send this information to notice-dispute@amazon.co.uk.
Seller_xW0ohfrd7k5pW
I have no idea how to improve this appeal, need advice.
many many thanks
Seller_hC0hNVDuILaKO
Well we don’t know what you wrote yet, so can’t tell you how to improve it.
Can you post your last failed POA.
Seller_hC0hNVDuILaKO
Well we don’t know what you wrote yet, so can’t tell you how to improve it.
Can you post your last failed POA.
Seller_xW0ohfrd7k5pW
Appeal sent yesterday and got reject in 12hr.
my appeal is below:
Dear Sir/Madam
I do understand that Amazon takes complaints about violations of intellectual property right of brand or rights owners seriously and I would like to share with you my plan of action addressing this issue.
Root cause (s)
I didn’t fully understand the rules and regulations about Parallel imports and therefore inadvertently imported and listed products that I didn’t have authorization to, and that were not intended for the EEA market.
What I have done to address this issue:
I have closed and deleted those related listings.
I created a removal order for those listings relating to these warnings. (Removal order ID xxxxxxxxx) and the relating products removed completely from FBA centre.
I have read the guidelines regarding parallel imports to ensure that any goods I buy in future come from authorized suppliers, with proper invoices, letters of authorization to import into the EEA and sell on Amazon.
What I am going to do to prevent similar issues.
Before listing any new products on Amazon, I will verify that the products or listings won’t violate anyone’s intellectual property, trademark, copyright or patent.
I will be contacting my supplier to confirm if I can offer their merchandise on Amazon.
I will only sell products on Amazon’s EU marketplaces which I will either import myself with the rights owner’s consent, or which I ONLY source – directly from a supplier who has been authorised by the rights owner to export the products into the EEA ( With authorization letter from rights owner).
I will regularly read Amazon guidelines and policies to make sure that I am not in violation of any rules & regulations. I will monitor all changes of policy or laws which could affect me or my account and react proactively.
I believe this plan of action sufficiently addresses the issue and I am looking forward to hearing from you soon.
Seller_xW0ohfrd7k5pW
Appeal sent yesterday and got reject in 12hr.
my appeal is below:
Dear Sir/Madam
I do understand that Amazon takes complaints about violations of intellectual property right of brand or rights owners seriously and I would like to share with you my plan of action addressing this issue.
Root cause (s)
I didn’t fully understand the rules and regulations about Parallel imports and therefore inadvertently imported and listed products that I didn’t have authorization to, and that were not intended for the EEA market.
What I have done to address this issue:
I have closed and deleted those related listings.
I created a removal order for those listings relating to these warnings. (Removal order ID xxxxxxxxx) and the relating products removed completely from FBA centre.
I have read the guidelines regarding parallel imports to ensure that any goods I buy in future come from authorized suppliers, with proper invoices, letters of authorization to import into the EEA and sell on Amazon.
What I am going to do to prevent similar issues.
Before listing any new products on Amazon, I will verify that the products or listings won’t violate anyone’s intellectual property, trademark, copyright or patent.
I will be contacting my supplier to confirm if I can offer their merchandise on Amazon.
I will only sell products on Amazon’s EU marketplaces which I will either import myself with the rights owner’s consent, or which I ONLY source – directly from a supplier who has been authorised by the rights owner to export the products into the EEA ( With authorization letter from rights owner).
I will regularly read Amazon guidelines and policies to make sure that I am not in violation of any rules & regulations. I will monitor all changes of policy or laws which could affect me or my account and react proactively.
I believe this plan of action sufficiently addresses the issue and I am looking forward to hearing from you soon.
Seller_xW0ohfrd7k5pW
Below is the email from amazon:
Hello,
Thank you for your message. We cannot accept your appeal because it does not address the report we received from the rights owner. Please provide the following information so we can process your appeal:
– Greater detail on the root cause(s) of the infringement.
– Greater detail on the actions you have taken to resolve Trademark Parallel Import issues.
– Greater detail on the steps you have taken to prevent infringement going forward.
– Greater detail on why you believe an error has occurred.
Where do I send this information?
Send this information to notice-dispute@amazon.co.uk.
Seller_xW0ohfrd7k5pW
Below is the email from amazon:
Hello,
Thank you for your message. We cannot accept your appeal because it does not address the report we received from the rights owner. Please provide the following information so we can process your appeal:
– Greater detail on the root cause(s) of the infringement.
– Greater detail on the actions you have taken to resolve Trademark Parallel Import issues.
– Greater detail on the steps you have taken to prevent infringement going forward.
– Greater detail on why you believe an error has occurred.
Where do I send this information?
Send this information to notice-dispute@amazon.co.uk.
Seller_xW0ohfrd7k5pW
I have no idea how to improve this appeal, need advice.
many many thanks
Seller_xW0ohfrd7k5pW
I have no idea how to improve this appeal, need advice.
many many thanks
