So a customer requested to return an item. Amazon automatically approved the return on the 29th of July (almost a month ago) but the customer has not returned the item and has not replied to a couple of reminders we sent him. Can I somehow cancel his return request, without a refund, after a certain number of days, without affecting our metrics?

Thank you!

Every year we see the same with seasonal items. Buyers will buy items, for example Stockings for Christmas or Halloween Scyths and then following the end of the season or event, they will use various reasons to return the items, returning them used without tags and clearly either heavily used with dirt and grime on them, bent or damaged.

In the instance of the stockings, customers have returned them weeks after christmas with wrapping paper still inside.

Amazon, why do you allow this ? its crazy.

If someone orders a Halloween prop in October and then waits until after Halloween to suddenly return the item as no longer needed and then we get it back used, without tags and clearly having been used, what is our protection ?

I know you can file Safe T etc, but really, every year this is growing and growing as an issue.

You almost may as well be running a rental store at some points as its horrific.

So Amazon, what are you doing to combat this ?

Hello,

Based on Amazon's requirements, 10 days ago, we submitted the required information for verification. We checked our Account Identity Information. It shows like below:

'We are validating your information

We may need to request details from you during this review, please check the Performance Notification section and respond to any requests related to your payments account.

This validation can take up to 24 hours, and might take up to 10 working days in some cases. During this time, your Identity Information cannot be edited'

It has been over 10 days as it says and we have not received any more information. Wrote two emails to the registration team and have had no responses, wrote two tickets on Amazon. On both, they replied, that the other team does the registration verifications.

Currently, our account has already been suspended. We do not know what we can do besides waiting...

Has anyone else had such an issue, where it took longer than it should and is there anything from our end we can do?

Thank you