Infringe the rights owner's trademark case

Hello @Finoak_LTD,

Thank you for reaching out to us!

We understand that you have concern regarding your intellectual properly complaints as per the above post.

By referring to the thread, it is observed that you consider this to be a false claim.

For such a policy violation, when flagged you need to submit the required documents as mentioned below:

Letter of authorization or licensing agreement from Rights owner’s brand or manufacturer must appear on the letter of authorization or licensing agreement.

The letter of authorization or licensing agreement must come from the rights owner or the brand if the reporter was an agent.

Or you can request for a retraction from the right owners as mentioned in the notification above.

if you’re unable to come up with these documents. You should submit a plan of action covering three aspects which are as follows

Root Cause: What led to the violation? What knowledge gap have you observed? Etc.

Corrective Actions: Your immediate steps taken in this regard to resolve the issue

Preventative Steps: Your future plans on how you will be ensuring the violation is avoided.

If you are stating that you will ensure not to violate amazon’s policy in future then what are the necessary steps you are going to take? How will you ensure? Do you have any new listing procedure?

What resources you will be referring to before creating the listing? Is your staff well aware of the policies? Do you have any training program me or improvement plan in mind to ensure such violations do not occur?

Root cause, Corrective actions and Preventative measure should be in alignment.

Further, I would recommend you to go through our policy regarding intellectual property:

https://sellercentral-europe.amazon.com/help/hub/reference/G201361070

I hope this resolves your query. Please continue to post on the thread if you have any questions around this.

Regards,
Nehal