I really need help. FBA UK has lost some of my inventory that I sent in just before Christmas 2024. This was my first time ever using FBA UK.
I sent 5 boxes, each box had 1 SKU Per box. In the box in question there was of 88 units of 1 SKU (X00274AUU5). 40 of my units are missing. I have been trying since the beginning of January to get help with this. All I keep getting is the same reply. That only 41 units were received and that they were part of another box. But this is not true.
I packed the boxes myself. I am a sole trader, so I know what went in to these boxes.
My Inventory shows 10 sold and 38 available, so it makes no sense to tell me only 41 units have ever been located, they have obviously received more than the 41 units they keep telling me were received.
I have provided copies of my packing slip around 10 times now and each time I am getting the same reply and they keep closing the case.
As I said, I am a very small business and can't afford to lose this amount of Inventory.
Look I may have done something wrong with the labels of the boxes (I don't think I did) However UPS CONFIRM all 5 boxes were received by Amazon, the weight of each box etc, etc and the Inventory does not match up with the answer I am getting from Amazon support.
How do I get this reimbursed, as clearly no one is trying hunt down my lost Inventory or who do I report Amazon to, if they are not taking this seriously and keep fobbing me off with this standard reply.
