royalmail.com/prices2024 from 1st July 2024

We had a email this morning and yes we have more price increases on the way

Mostly aimed at Account customers and Franking Machines users

But those of us who still sell outside UK the International Tracked changes

Hi,

I was wondering if anyone can help me mediating the following issue that I have with Amazon Seller Support.

On the 14th January I received a message from Amazon stating that an ASIN in my iventory requires a 2D barcode from the 12th February 2025. I immediately raised a case on the 14th Jan (Case ID:10704480632) to determine whether I needed to recall my inventory.

The response stated the following:

"Regarding your query, your existing inventory in the fulfillment center do not require 2D transparency codes. Any new inventory you ship to Amazon now requires 2D Transparency codes on them. Hence, the requirement for the units will be effective after February 12, 2025 for the new inventory you ship."

On the 18th Feb I received a product authenticity violation for not having a 2D barcode and the ASIN was delisted. I contacted the Account Health Team who advised me to send in an invoice. I did this and it was rejected as they wanted to see an invoice from the sub supplier. I then obtained this invoice and resubmitted and this was rejected.

I called the Account Health Team again to question why, they couldn't answer and said there was nothing they could do. In the meantime my inventory is frozen and I am unable to create a removal order.

There is a substantial amount of stock involved here and I have taken pro-active steps to be compliant yet everything I do is rejected.

Any ideas on what to do next?

I totally agree with this policy and all our products already have this that require it; however, Amazon yet again are using this as an “unfair” way to try and prevent third party sellers from selling popular brands as they are forcing every sale to require setting up additional ways to upload serial numbers and codes. The time this will take will make it impossible for some sellers.

A much more sensible option would be to ask a seller to sign an agreement to confirm that all the products that require 2D bar code would have one and then when the “one in a thousand customer complains about authenticity”, all Amazon need to do is ask that customer for a copy of the 2D bar code. A simple sensible solution.