Royal Mail Oversize Surcharge Tracked LBT
Hi,
Frustratingly, I keep getting hit with this surcharge on my invoice for Oversize @ £2.25 each. This is for Tracked 48 LBT (Large letter). I know these charges are incorrect because 1/ the packaging type comes within the Large Letter criteria, and 2/ I weigh and apply the postage myself, so I would know if I am using incorrect data.
The main frustration however comes with not knowing which items this surcharge applies too as the individual item identification is not on my main Royal Mail invoice, nor within the Royal Mail invoicing portal.
I just wondered if anyone knows how to find out *which* are the surcharged items, and if anyone has encountered similar issues as ideally I need to resolve this asap!?
Thanks
0 replies
Seller_JadlkaRicVWEC
Hi,
Have you enrolled for Royal Mail e-invoicing? I had a similar thing happen and I was able to track down which mail item is was from this.
Many of us had issues with these surcharges back in 2021/2022. I was put onto manual checks for a while which resolved things but this year the surcharges are back. Royal Mail tell me that they are no longer doing these manual checks.
