Hi everyone,

I’m dealing with a VAT issue and wondering if others had a similar experience or have tips on how to reach Amazon’s VAT team.

Amazon claims my business is not EU-established and didn’t collect VAT for a certain period, based on the EU eCommerce VAT rules.

However, the VAT during that time was correctly filed and paid to the German tax office, as my sole proprietorship in Germany remained active until Dec 31, 2023.

In 2023, I moved to Switzerland and set up a GmbH. The Amazon account was updated in Jan 2024, and since then, VAT has been handled properly by Amazon. Still, Amazon is demanding VAT for the transition period — without specifying which transactions or dates are affected — and tells me to reclaim it from the tax office (which is not possible without concrete details).

I’ve sent all documents and proofs, but haven’t heard back for months.

Emails to mdri-exec-escalations@amazon.co.uk go unanswered.

Has anyone dealt with this kind of issue before?

Do you have a working contact for someone at the VAT team?Or suggestions on how to escalate this?

Any help would be greatly appreciated – payouts have been blocked for 5 months and it's seriously hurting our business.

Thanks in advance!

Hello everyone

I received a letter that Amazon is stopping cooperation with Avask.

I do not want to move to the Avask platform. It is convenient for me to work through Amazon on the VAT issue.

How can I choose a new VAT provider on the Amazon platform?

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Have a nice day and thanks for your time :]

I have a problem with my VAT registration.

I have a sole proprietorship.

I applied for Amazon VAT services to get Germany VAT registration. The certificate I got only has my legal name and not business name.

Now I am being told that there is a data mismatch and I have no idea what to do.

The more frustrating part is it's not even my fault to begin with.

There is a reason why I registered for VAT services to begin with. To make things easier. Now it's causing nothing but trouble