Applying a refund for a damaged item returned
i received an item back that has been severely damaged, the packaging was totally inadequate, it was an audio cassette of 12 cassettes the case is smashed on the top and side edge of the case.
These are difficult to source and has severely devalued the audio cassette. to replace the case will cost me approx 18.65 on the bay.
the full refund for the item will be £5.78 taking into account the item cost, return postage charges as it was an accidental order, plus the replacement case that will have to be sourced.
I do no know how to issue this refund through Amazons system. It allows me to put in the refund for the return postage costs, but I do not know how to get the other refund applied to the buyer.
I have informed the buyer that this has been severely damaged.
Urgently need to do this as I go away today for three weeks, with limited access to the internet a lot of the time.
Thank you in advance.
0 replies
Seller_SITNVuZK87zGK
If the order hasn’t been refunded at first scan automatically - you an basically apply a deduction to the refund up to 99%.
You will need to upload pictures to show why this deduction has been applied (ie present the damage)
Seller_wMOWe42UOG8cc
How do i do this i can put the refund in for the return postage costs, but do not know how to claim back for the item being damaged.
where and how do i claim back the cost of the replacement case to resell the item
I have sent lots of photos to the customer who admits that it is a shame it has arrived damaged.
thank you
Seller_wMOWe42UOG8cc
I tried that but when I came to save it, it just gives me a round circle with a red line through it, it will not let me save it.
Seller_oGFKRixtdkjxL
I tend to prefer the quickest solution possible, which are pics taken via an iPhone bounced across to a laptop and uploaded in the day of the return receipt, ie minimal faff. Unless I fiddle with iPhone setting and then remember to default most images are over 2MB, which I understand is standard. No idea why Amazon with it’s infinite server capacity chose to limit this aspect of the interface.
Your method may work (hats off if it does) but if the system implemented requires you to have a workaround, and faff about with a separate piece of software, then it’s a poorly implemented system by design.
Maja_Amazon
q-books21 did you manage to apply the deduction finally?
osgood, Reasonably_Seasoned, Ocean_Trail_Ltd thanks for valuable inputs in this thread!
