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An explanation of why the country of your Merchant Business Address does not, or has not, reflected your country of establishment
Hello, I got this notification for May 2023.
the country of establishment of your business does not match with your registered business address.
I looked up the relevant discussion and found that the issue might be VAT related.
What documents should I submit? Please let me know.
25 replies
Seller_dEPUMiRTDvLi6
@Ash_AMZ @Maja_Amazon @Winston_Amazon @Julia_Amzn
Sakura_Amazon_
Hello @Seller_dEPUMiRTDvLi6,
Did you review your Performance Notifications? You should have received the information about the documents you need to provide.
Regards,
Sakura
Sakura_Amazon_
Hello @Seller_dEPUMiRTDvLi6,
I got an update from the Team that reviewed your case, and it seems that there might be some confusion regarding the notifications.
I am contacting another point of contact from the specific Team to review your case.
I will keep you updated.
Regards,
Sakura
Seller_dEPUMiRTDvLi6
I checked the link you provided,
I found this issue to be a Vat issue.
Our company is in Korea, but I registered the Vat number of Slovenia.
This resulted in a mismatch between the country of the Vat number and the country of the company, deactivating the account.
I removed Slovenia's Vat, and since it's a Korean company, it's VAT exemption.
I submitted the document again about this.
I'd appreciate it if you could check it.
Sakura_Amazon_
@Seller_dEPUMiRTDvLi6,
The Team is asking me to provide the information requested before:
1. Confirmation of the country of establishment of your business - this is the country in which your legal entity is incorporated or you are resident if you are a private individual;
2. An explanation of why the country of your Merchant Business Address does not, or has not, reflected your country of establishment, https://sellercentral.amazon.de/sw/SSR/BusinessKYCInfo/spaDashboard/;
3. Any documentary evidence supporting the above explanation.
Submit this information by clicking “Reactivate your account” on the banner at the top of your "Account Health" page and following the instructions provided: https://sellercentral-europe.amazon.com /performance/dashboard
Could you please appeal again and explain your situation regarding the VAT together with your business registered address and all documents that would support it?
Regards,
Sakura
Seller_dEPUMiRTDvLi6
I want to make a new appeal, but I can't answer the transferred case.
What should I do in this case?
Seller_dEPUMiRTDvLi6
Hello sakura, I make a new case ID 10190061102
and I describe the situation of my account and submit the documents.
Please check the case. thank you.
Seller_dEPUMiRTDvLi6
Hello sakura, I make a new case ID 10190110982
and I describe the situation of my account and submit the documents.
Please check the case. thank you.
Sakura_Amazon_
@Seller_dEPUMiRTDvLi6,
I shared the information and the documents that you provided in case 10190110982 with the appeals Team.
Here I am sharing with you their answer:
Dear Selling Partner,
Thank you for your message.
Once you provided information, Amazon will review your information. It may take some time to review the information you provide. We will inform you of the result of Amazon’s review on the Performance Notification section in your Seller Central.
Sincerely,
Review Team
Sakura_Amazon_
Hello @Seller_dEPUMiRTDvLi6,
Finally, I am coming back with a nice update. Your account was reinstated, and you should have received a notification about it on 21.09.2024.
Could you please check it and confirm for me?
Regards,
Sakura
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