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Business Names missing on the DPD / Evri labels when using amazon buy shipping
Hi
Hope you guys are well. Has anyone had issues with Business Names missing on the DPD / Evri labels when using amazon buy shipping. This tends to happen on the Business Buyers. Anyway around it? Have had a number of returns back from DPD / evri because of this issue. Have contacted amazon seller support and the said the following
On most business addresses it says Amazon Business EU SARLPOPR6731 (po number would be different on all orders) and then below that the business name and this would result in the actual business address missing on the label that we have purchased via amazon buy shipping.
8 months ago I opened the discussion but forgot to reply but there hasn't been much done. Also opened a couple cases. Wondering if anyone else is having the same issues.
Addresses are correct but the address is too big or the field where the business address goes does not allow more than a certain number of characters. We upload a file on evri dx regularly and it can only accommodate 40 to 45 characters
1 reply
Seller_nJIsCxkWkBGlh
This is a known issue. The address field for business name is not included in the API payload to third parties. So in all cases where the customer has put their business name in the 'business name' field, it will be missing from the courier label. I've pestered Amazon about this multiple times, and eventually got this explanation:
"We have received this issue in the past from other developers we well, and we have brought this to the attention of the concerned back end team. They have remarked that the company name is returned in Seller Central to provide more information to the seller about the buyer, but is not considered part of the address, and so is not returned in the API payload."
Which is typically moronic!
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