Account Inactivity and Verification Issues
Dear Amazon Seller Support,
I hope you are well. I am writing to resolve the issue of my current seller account being inactive. I recently sent documents from Council Tax to verify my account as I live in the UK.
I would like to clarify that utilities such as water and gas are registered in my wife's name, which may have caused some complications during the verification process. Also, I initially registered on Amazon.com by mistake as I needed a European marketplace, but I opened an American one. So I deleted the account to re-register on the correct platform.
Can you help me resolve this issue and activate my account? I would appreciate your support and understanding.
Thank you for your time and help.
Best regards,
Yuri
2 replies
Seller_RlZVPg3d6ZUGP
Do you mean you sent your wife's documents to verify you? Amazon often doesnt let you come back from such an error
Also, if you didnt verify the American account it likely isnt deleted and could cause you issues opening another
JiAlex_Amazon
@Seller_3ns198wMp8c2V
Following on your post. Please note that our teams here in forums cannot intervene or influence their decision related to account verification process, in accordance to our policy. At this moment, our advice as our system is very case-sensitive, and information need to match, will be for you to review and follow the steps provided, and wait for resolution. Also, as per peer Seller mentioned, make sure US account is closed and there is no pending steps for verification.
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
