Anyone know what the disbursement appeals email is?
[Moderator Edit: removed inappropriate commentary] They ve been holding my funds for a month because of an email i sent in February to a paying customer.
4 replies
Emet_Amazon
Hello @Seller_Dx0S3nyuJzIkC,
Thank you for posting your concerns with your account and funds.
I would first advise the necessity of follow our community guidelines when posting here, the commentary that was deemed inappropriate was removed. Please remain professional while in this space or responses will be removed.
Why were your funds held? Did you experience an account deactivation or review of the account? If you have been deactivated, funds will be held for 90-days from the date of deactivation, after this 90-days you can email our disbursement team using the email found in our funds withholding policy.
If you you need more guidance on the situation, please post any additional information or related cases so we can look further into your situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_Dx0S3nyuJzIkC
Amazon should follow this policy also. It is not professional to hold someones operating funds because of an email sent to a paying customer.
Seller_Dx0S3nyuJzIkC
Exactly for what i said in the OP. I sent an email to a paying customer. No deactivation. All metrics are perfect. They wont tell me which email was a problem only that it was in Feb. My money was put on an account reserve because amazon refuses to accept my appeal. I cant properly appeal if i do not know which email they are referring to. I never sent any messages with inappropriate language. You make it make sense. You work for these clowns.
Roberto_Amazon
Hello! @Seller_Dx0S3nyuJzIkC
Thank you for bringing this matter into our attention. I have confirmed that the reserve on your account has been lifted, your disbursements are scheduled as expected.
For future reference, the email for disbursement appeal is [disbursement-appeals@amazon.com] as outlined in the policy below:
Learn more about the Selling Policies and Seller Code of Conduct in Seller Central Help.
Regards,
Roberto
