Lots of Listing De-Activated Over-Night With No Warning

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Seller_7wtZIoztFIivC

Lots of Listing De-Activated Over-Night With No Warning

Today we have noticed that lots of our listings have been de-activated overnight with no warning. We did not create the listings but had offers active on all of them. I have spoken to Amazon Customer Service and got the response to say that they match all products to a central EAN database and have found that these listings hold incorrect EAN details so they have been de-activated. I have been running through them and comparing the EAN's to the brand owner / suppliers invoice and they are all correct? We have tried to create fresh listings for these brands but say that we need brand approval but have held this and listed against these brands for many years, any ideas on how to overcome this? Also any advice on what to do with our FBA inventory for these products as they now show as stranded? If we create new listings for these items, can we merge our FBA stock in to the new listings or do we need to create a removal request and resend it back in? Any advice would be great. Thank you 🙏

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Tags:Listing deactivated
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18 replies
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Winston_Amazon

Hey there @Seller_7wtZIoztFIivC,

Are you still having this issue?

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Seller_ZQyopdiwkUHOZ

Have your offers been removed, or have the detail pages been removed?

Can you post the performance notification you received?

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