Good morning,

I'd like to bring to your attention a rather unusual case regarding the sale of products that are widely available on Amazon UK.

These are products containing Cordyceps and Turkey Tail mushrooms, extracted from the fruiting body, both of which are extensively sold on Amazon.

Our products have been manufactured by a certified producer who also supplies many other brands on Amazon.

It has now been over a month that our product has been blocked for containing "unapproved ingredients."

How is it possible then that there are so many ASINs identical to our products still available on Amazon?

Here is an extensive list for Cordyceps: https://www.amazon.co.uk/s?k=cordyceps+mushroom&crid=2P3BZL7NVGRWX&sprefix=cordycept%2Caps%2C105&ref=nb_sb_ss_ts-doa-p_1_9

And here is one for Turkey Tail: https://www.amazon.co.uk/s?k=turkey+tail+mushroom&ref=nb_sb_noss

How can we effectively communicate with the support team, which seems to ignore the context and always responds with automated messages?

Any advice would be greatly appreciated.

Hi

Can anyone help me with this, I am a UK seller going on Amazon Turkey, is Amazon the Marketplace facilitator for the orders?

Anyone that sells on Turkey do you get this image on the orders?