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Getting an export restriction lifted? (our best selling product now losing access to 450M potential buyers)
I think the most frustrating thing with selling on Amazon nowadays is the brick wall you can come up against...with no one able / willing to sort.
Our best selling product UK & across the EU on Amazon, got counterfeited by the Chinese...so the brand released a successor (we're their distributor)...it's pretty much identical to the previous model ....but get this, the successor has been categorized as 'export restricted' (the previous model wasn't) ...this means ZERO EU sales (because we just lost access to 450 Million EU buyers).
there's no rhyme nor reason to this....because like I say the previous model wasn't export restricted (& it was our top seller)
@Ezra_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Julia_Amzn @Winston_Amazon @Jona_Amazon ...are any of you able to help here? (the Case ID is 10917868202), as this is going to really impact our Amazon revenue (& therefore Amazon's too by way of their commission/fees)
3 replies
Seller_ZVAz3d5lZuGid
Just to point out - despite you tagging all those mods, the tags will NOT be seen by them as not highlighted in blue - you need to start typing their names and then select from dropdown. eg. @Ezra_Amazon
Seller_kjXDHcJtTU3MN
@Ezra_Amazon@Sakura_Amazon_@Simon_Amazon@Spencer_Amazon@Julia_Amzn@Jona_Amazon@Winston_Amazon ...can any of you assist here?
We've just listed a new replacement ASIN which is pretty much identical to a discontinued ASIN, but the new model has been erroneously categorized as 'export restricted' & therefore can't be seen/purchased on EU Marketplaces (which for this particular product represented a significant part of our Amazon sales/revenue)
Given that the old model was not export restricted (we sold into the EU for many many years without any restriction), it seems totally illogical that the replacement model should be export restricted...Case ID is 10917868202)
Many thanks
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