Countries
Read only
Bermuda triangle by amazon Return Label
Hi Everyone,
I'm currently stuck in a frustrating situation, and it feels like I'm inside the Bermuda Triangle! Here’s what’s happening:
Two different customers opened return requests on Amazon. Amazon provided return labels for both, but neither return ever arrived back to me. This is reflected in the tracking information as well.
To make matters worse, one of the customers also opened an A-to-Z claim on top of the return request. Amazon closed the claim but is still asking us to refund the customer and claim the amount from the delivery companies.
Here’s the issue:
The first case involves Evri, and the second involves Royal Mail.
We’re unable to open claims with either courier because we are not the authorized sender—Amazon is.
Amazon is telling us to claim from the courier companies, while the couriers are saying we’re not their customer and therefore cannot file a claim.
Meanwhile, the customers are waiting for refunds.
What kind of system is this? How can we resolve this issue?
Any advice or suggestions would be greatly appreciated!
14 replies
Seller_zDUw7ekrB6OEy
This has been going on for a long time and I don't believe there is a solution to it. Amazon either don't understand how their return label system works or they do and just ignore this issue.
Seller_AqBH5Wbc2uwD7
Use the chatbot on the EVRI website, I think it's called Holly and you can get a resolution to it, I can't remember the exact details but I found it here in the Forum when I needed it.
The insurance value is low, £20 If I remember it correctly, but at least that's better than zero 👍
Seller_GPLxAbyNPI33I
"What kind of system is this?"
A very clever one, to simplify this you can use the analogy of a Child asking his father if he can stay at mates house for a sleepover?
Father says "Ask your mother!"
Like all the other stunts they pull, they know full well who should be responsible, I have thought for a long time that Amazon & Royal Mail (possibly other carriers as well) have an unwritten agreement to blame each other to intentionally make the seller go round in circles until they give up!
Similar Discussions
