Your eligibility for Seller Fulfilled Prime has been suspended because one or more of your performance metrics dropped below the required threshold or your account has been found to be in violation of our terms or policies. You may review the performance requirements of the Seller Fulfilled Prime programme here. You may review the programme terms of the Seller Fulfilled Prime programme here. Submit a plan of action by clicking the create POA button on the performance dashboard here. Thank you, The Seller Fulfilled Prime team

Anyone manage to get there seller furfilled prime back

We have recently graduated from the Seller Fulfilled Prime trial, and I've set a "Prime Order Volume" limit on our account, when the limit was hit, the prime badge was disabled, but the orders are instead coming through as "Premium Shipping", so they still have a same day dispatch and next day delivery promise. Effectively no different to the prime orders just without the badge.

I thought once we hit the limit the orders would revert to standard shipping, or at move onto the next day as the dispatch by date?

Does anyone know how we can disable the premium shipping once the daily prime order volume has been hit? In the SFP shipping template, Standard Shipping, Two-Day Premium Shipping (Order by 2:00 p.m) and One-Day Premium Shipping (Order by 2:00 p.m) are all preselected and greyed out so none of the options can be turned off.

Does anybody use Royal Mail for Seller Fulfilled Prime?