Request for Help – Remeasurement Completed but Metrics Not Updated, Case ID: 10686340162

Case ID: 10686340162

@Julia_Amzn@Sarah_Amzn

Hi Amazon Team,

I’m seeking urgent help regarding a persistent issue with a remeasurement case I opened back in January.

The product was successfully remeasured, and support even provided photos as confirmation. However, the dimensions and FBA fees in my account were never updated—they still reflect the old measurements.

I’ve repeatedly asked Seller Support to investigate and have the correct measurements applied to the product metrics. Unfortunately, instead of updating the data, they kept initiating new remeasurements, none of which resolved the issue.

Now, after months of back-and-forth, I was told:

“The changes won’t get updated because of Reconciliation Logic. This FNSKU had multiple measurements in the past few months, and hence Reconciliation was triggered.”

Yes, multiple remeasurements happened—but they were not requested by me. I asked for a system update, not repeated remeasurements.

Everything is clearly documented in the case history. I feel stuck and frustrated. Could someone from the Amazon team please help escalate this and ensure the correct dimensions are reflected in my account?

Thank you for your support.