Virtual verification video - what do they need?
So we’ve had the notification about our account being deeactivated and we need to go through the virtual verification video. We’ve booked a date, and although there’s been no response from Amazon yet, it hasn’t been that long.
However I cannot find any information about what they’re going to need in this video? I’ve emailed Amazon, and got a slightly related response from their ‘big book of responses’ that doesn’t remotely answer the question. I don’t want to finally have the video, only for them to ask for documents I don’t have prepared.
Virtual verification video - what do they need?
So we’ve had the notification about our account being deeactivated and we need to go through the virtual verification video. We’ve booked a date, and although there’s been no response from Amazon yet, it hasn’t been that long.
However I cannot find any information about what they’re going to need in this video? I’ve emailed Amazon, and got a slightly related response from their ‘big book of responses’ that doesn’t remotely answer the question. I don’t want to finally have the video, only for them to ask for documents I don’t have prepared.
0 replies
Seller_esvgLzKXw2YAl
The information you need, will be in the email that you received to arrange the verification video.
Seller_u1AdBEcsHujAa
Hello @earacherecordsuk,
I’m Kavi from Amazon, here to assist you.
Thank you for writing to the Seller Forums Community, and we appreciate the efforts from @NEil.
From the post above, we understand that you have concerns related to "Verification Process" and document requirements.
We have taken the liberty of notifying the appropriate team for further assistance for this issue. While we cannot guarantee the results or time-frame for a response, we do appreciate your patience and understanding on this matter.
Meanwhile, you may also refer to the video provided by @NEil.
If you need any further assistance, you can post here so that we can help you.
Regards,
Kavi