Anyone can help? Our compliance audit status is inconsistent!!!

One of our products was misjudged as a children's toy. Our products are suitable for adults, and we have checked that there are no sensitive words for children. After submitting a complaint, it passed, but after more than a week, the compliance record is still unfinished and the product link is still inactive. Contact the seller's support team to solve it, but it has been useless. We are very helpless and anxious. Please help us! ! ! ! （SKU: SY3924)