A buyer gave us a negative review for a product we don't even sell
Hi guys,
I know this isn't exactly a new topic but we've spotted a very misleading review on one of our products. Basically the buyer is reviewing a completely different product (one we have never sold at all). They've even posted photos of the different product.
I've flagged the review and contacted customer services. Neither have worked. It's particularly annoying as they're misleading potential customers with this.
Can any admins help with this? I have the order number and all relevant details.
Thanks!
14 replies
Seller_ZVAz3d5lZuGid
For any of the forum mods to see your post, you would need to tag them in eg. @Julia_Amazon Not sure if they can help with this, and I assume you mean you've contacted Seller Support, not customer services ?? - if you did contact CS, then they will not be able to do anything, you need to open a case with SS.
Seller_M2Il1yiayMfjp
This happens to m constantly probably 10 a month with no relation tot he product im selling
Its when people order multiple items in 1 orders from various sellers
Seller support as usual no help as I believe its just robots
Seller_S3zKLKCMoDI45
Hi,
I understand how frustrating it is to have a misleading review affecting your product. Here’s what you can try:
1. Escalate the issue through Seller Support, providing the order number and review details.
2. Tag @AmazonHelp on social media for quicker assistance.
3. Continue flagging the review to highlight the issue.
Persistence often helps in cases like this. Best of luck getting it resolved!
Best regards,
Seller_pvx82zrXMTSpX
Hi @Seller_xTwV22UFjF2j7,
We were in a very similar situation and managed to get the review removed after a couple of weeks by a forum moderator. You can see it here: https://sellercentral.amazon.co.uk/seller-forums/discussions/t/f25c7dca-187d-4609-b45a-ba7284b89f0f?postId=32d790ed-33bf-4872-9148-dbd21645853b
Be sure to attach your Case ID for the review removal request here and tag a forum moderator with all of the details.
All the best!
Seller_ynXgesfGs9npl
Hi,
I understand how frustrating it is to deal with misleading reviews, especially when they impact your potential sales. Since you’ve already flagged the review and contacted customer service, I’d recommend escalating the issue by opening a case in Seller Central with the order details and screenshots of the review.
You can also reach out to @AmazonHelp on Twitter for faster assistance. Persistence is key—hopefully, this gets resolved soon!
Best regards,
Seller_J94WFDdOotQh6
Hi,
That sounds incredibly frustrating, especially since misleading reviews can harm potential sales. If flagging and contacting customer service hasn’t worked, try escalating through Seller Support with the order details and a clear explanation of the issue.
You can also reach out to @AmazonHelp on social media—they sometimes respond faster there. Hopefully, this gets resolved soon!
Best regards,
Seller_VpTps3nNkV8hZ
I've had a couple of good results more recently with the managingdirector@amazon.co.uk email.
If you send them the detaiis and that you have already contacted seller support (include the case number).
Seller_hn7XSYWaxjJOq
I have had two negative feedbacks on items I don’t sell recently (garden furniture and GHDhair straighteners) Amazon will not do anything even when the buyers state that they made a mistake but don’t know how they can amend
Seller_540qgZMXuuXdD
Why have we had;
SENGUN_GLOBAL_LTD, BYCNOVA_TRADING, and BRITRADE_CO_GLOBAL_L
Posting almost the exact same thing? This seems odd.
