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AMAZON, stop sending messages about non-delivery/your parcel may be lost
I know this has been posted hundreds of times by hundreds of sellers, but Amazon seem to be ignoring me/us, so I am going to keep on posting it until something gets done. Quite frankly it is unbelievable how such a customer-centric company can be so unsympathetic to their 'seller customers'.
If any of the Amazon admin team read this, please can you explain why messaging customers about a potential late/lost delivery is a good idea? This is customer service to the extreme and causing huge problems to your 'other customers', sellers. and assuming you all know the cons outweigh the pros, can you please stop doing it. It's not a big ask and not difficult to implement, surely? It is bringing the worst out of customers and causing huge losses to marketplace sellers who cannot afford a fully tracked delivery because the margin is not there in the product.
I will keep posting until I get some answer which makes any sense. This will ultimately bring down my business
Thanks
29 replies
Roberto_Amazon
Hello! @Seller_PAoOCZ5pKszVP
Thank you for taking the time to write this. Our team is aware of this issue, and we are actively working on it, we will share updates in thread below:
Amazon is encouraging Fraudulent false claims of non-delivery by dishonest buyers.
Thanks for the patience.
Roberto
Seller_rQYvIYCumUpC1
I agree. it's a big problem for us too
Seller_TufyJDtetbrlU
Totally agree, now and again you will get an honest customer :)
Seller_pbW31ZfD99jo9
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/d729d344-5250-42b6-a90f-0de6b0ba66a3?postId=d729d344-5250-42b6-a90f-0de6b0ba66a3
check out this forum page about the same issue
Seller_G9pOHlPaw0WqP
I've had these my self as a customer. I ordered a garden chair a few years back which came within 2-3 days and for weeks I was still getting emails telling me it hadn't arrived and I should claim for non-delivery. It's totally wrong as I'm sure any customer would soon complain to Amazon if something hadn't arrived.
Seller_fsMdI9H1tzry5
I agree, as even with tracked delivery, if for some reason Amazon does not recognise the tracking, which also happens a lot, buyers will claim as they think they can get away with it. I know when we then send them screen prints and even images of them holding the items, we never hear from them again.
The problem is worse as Amazon will only accept a signature from the named addressee, not a neighbour or spouse even, and buyers are getting to know this as well
Seller_wZciSclQjt6sX
in 14 years of selling low value and un-tracked royal mail items never had this issue up until Amazon brought it in. Then a massive increase in refund requests following the amazon lost post message.
Sort this out Amazon you are failing sellers. Genuine buyers will contact sellers if items are lost..
Seller_UkrOHDI3iEx0N
Agree. We have customers messaging us to say they received the order but they keep receiving the messages. And we have 20x more who try to cheat the system and lying for £4-5.
Same issue with the valid tracking. Keep having the threatening email from Amazon with the under 95% but when we check it manually, all delivered... Complained many times and nothing happening.
Seller_i38MVIJDH23AY
@Roberto_Amazon
This really needs fixing. Please can you confirm the date at which it will be resolved?
Seller_fcnANlwB930WM
I've had two customers this week saying they had this message but have received they're delivery.
Thankfully two honest customers.
Seems to happen when RM do not scan or it does not get back to amazon. Next it will be I'm not meeting the 95%.
Double jeopardy
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