Listing blocked, seller central unhelpful

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Seller_H1rC72y3JSQ5i

Listing blocked, seller central unhelpful

Hey guys,

I need some help with one of my listings. It shows as blocked, when I click for more info it says it’s not eligible for being sold by seller but can be sold by fba. The thing is the listing is already fba. When I attempt to edit the listing it says I nee approval to sell. I click request approval. Next page says

You can sell this product in the following conditions:
New
Used

Sell yours

We are not accepting applications to sell:
Other Home and Garden (including Pet Supplies) category in Collectible condition(s)
Other Home and Garden (including Pet Supplies) category in Refurbished condition(s)

It’s only being sold as new. I click sell yours and it just takes me back to the first page where it states I need approval to list. Has anyone ran into this problem? I have this listing as active and selling all over EU and US but UK is being a massive headache.

Any assistance would be appreciated

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Seller_UUJAfV9h2D90D

It’s not classed either a hazmat or meltable product is it? Those the only reason that I can foresee it not being eligible to be sold FBA now.

Meltable (something like chocolate as an example) can only be sent to FBA between Oct & April (appreciate that it’s in home and garden but you never know). Can you share the ASIN for one of us to check?

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