[Action required] Warning: Your account is in conflict with Amazon Business Invoicing Policy

Hi All,

We received an email yesterday but it came through in Chinese so we deleted it straight away as at the time it looked quite dodgy, however this morning we have received a new email as below:

"Dear Selling Partner,

We hope this email finds you well.

We noticed that you did not enable some of the columns in order to retrieve Amazon Business customer’s billing data.

You can get a buyer’s VAT information from the relevant reports. To do so:

Go to [Orders] > [Order Reports] > [Add or remove order report columns], enable Billing, Business Orders, Buyer tax identifiers and Buyer company name. Save the changes. Only users who have permissions to manage orders and order reports can make this change. (https://sellercentral-europe.amazon.com/gp/account-manager/home.html)

After you have saved the settings, the following columns will start appearing in the relevant reports:

1. is-business-order (indicates whether the order was placed by an Amazon Business customer); 2. buyer-tax-registration-id (buyer’s tax ID); 3. buyer-tax-registration-country (country in which the tax ID is registered); 4. buyer-tax-registration-type (type of tax registration of the buyer); 5. buyer-company-name (buyer’s company name); 6. bill-address-1 (buyer’s billing address).

To download report for MFN orders – Navigate to Orders > Order Reports, select the timeframe you are interested in and click Request.

To download reports for FBA orders – Navigate to Reports > Fulfilment by Amazon. Under Sales in the left navigation, you will download two FBA reports to get all information:

1) [All orders] report - You will find columns (1) to (5);

2) [Amazon Fulfilled Deliveries – Tax Invoicing] report - In this report you will be able to find column (bill-address) to get the billing address of the customer.

If you still cannot see buyer’s VAT number after following the steps above, provide an invoice using the available information. Consult your tax advisor for further guidance.

Thank you for understanding.

Kind regards,

Invoice Quality team

Amazon Services Europe

To contact us again about this issue, please use the Contact Us form in Seller Central using the following link:

Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message."

After reading this I’m still not sure what is required of us? We enabled Amazon’s VAT Invoicing Service when the metric was made compulsory, we are only UK based and VAT registered.

It seems to be telling us that we didn’t enable columns in a report, but we’re not worried about reports on business buying, we don’t provide invoices anymore?

Could it be that prior to Amazon doing it on our behalf, we didn’t provide a VAT Invoice correctly, and if so, do we need to re-upload anything now or just make note of it for future reference?