Inauthentic Item Complaint Retraction From Customer
hi
recently had our account deactivated due to a buyer complaining that our item was ‘inauthentic’. having contacted him it appears he was unhappy with the quality but didnt at any believe it was inauthentic or counterfeit.
my question is would there be any point in advising Amazon of this outside of the appeal process which doesnt allow you to communicate with them apart from supplying the invoice documentation they ask for.
for some context the item is a Holland football tshirt with a generic badge printed onto it.
thanks in advance
Paul
0 replies
Seller_BS5lg2keRs2QO
Not really. The buyer would’ve used wording which triggered Amazon to take action and once the train has left the station it won’t come back. Or whatever the saying is supposed to be.
Seller_8Wsckn3UoR095
As Demel said there’s no point, SS will just send you a message saying upload the invoice.Supplying the invoice is the simplest way to go -we had this issue 5 weeks ago, supplied the invoice and we were back up and selling the item a day later.
Seller_kYsYqZHuIJyEq
just another quick couple of questions on this topic - Amazon state that the invoice should reflect the number of sales made for the ASIN in question for the last 12 months or whatever the period is. that seems to suggest that they expect you would order the items as they are purchased rather than ordering (in our case) 3 printed tshirts of each size etc from our manufacturing department.
also re the invoicing i’ve seen it suggested that appeals have been rejected for ‘self-invoicing’ - i was going to just add in a unit no & separate phone no on the invoice to differentiate between the 2 departments , just wondering if that would be sufficient.
i know it can be a lottery depending on who assesses the appeal but just wanting to give it as good a chance as possible.
thanks in advance.
