New posted ASIN was maliciously left a negative review, appealing to Amazon always gets an intelligent machine response with the same content, no Staff Service for you to verify and reply.,is this fair to the seller?
Hi,Everyone,
We posted an asin on Amazon for about six months,only sold about 15 orders (honestly the sales were not too good),. On Jan 13,2023, a reviewer left a 1-star negative review, we checked the buyer name of all 15 orders and can’t find this reviewer’s name, and we also found that the reviewer left the review in our product link,there is no "Verified Purchase ". So we think the reviewer never buy our product and use our product, or get a paid service from some competitor, it is no base on a honest opinions and experience,this is a malicious comment, it is no fair for us, and it will also mislead other customers.
We reported it to Amazon 2 times via “Get Support” “Product Review” and mailed “'community-help@amazon.co.uk”, but got a reply from an intelligent robot with the same content. We contacted the seller support again hoping to get another appeal path, but unfortunately they replied that there is no other path to appeal, and that we can only appeal through the two ways mentioned above.We think this solution from Amazon is very unfair to the seller.
We want to get a fair treatment, which Amazon department should we appeal to?We look forward to your help, thank you!
13 replies
Seller_7VbclcPFFRTnc
I don’t know why amazon allow people who haven’t bought the products to leave a review
Unfortunately you’ll be lucky to get it removed
Are you brand registered ?
Seller_BS5lg2keRs2QO
If your only grounds for appealing is that it isn’t a VP then you have basically zero chance since Amazon wants to encourage reviews from outside of the pool of buyers on Amazon. Whether that’s good / bad or right / wrong doesn’t really matter since it seems Amazon aren’t going to change that anytime soon.
Seller_ZQyopdiwkUHOZ
I don’t like that you can review without being a verified buyer, but that doesn’t seem to be the only issue here. If we assume that the review is from someone who has owned the product then their review is valid, and even though it’s unfortunate for you, I don’t see why you should be able to remove it in that situation.
If it was a review being left for you as a seller I would understand, but regardless of where they got the product if it’s the same product then the rating is valid.
