Creating a new account while this one is deactivated would violate the multiple account policy and result in a new deactivated account
Hello, Amazon deactivated my account because I “have been found to be related to an account beginning with the same brand name”.
After discussing with the Amazon Account Health Support team I have been informed that “It seems that the other account was your UK marketplace account. You must first reactivate the related account submitting an appeal.”
I did and UK reactivated my account on June 6th. On June 11th it was deactivated once again, because I had been related to another account. From now the Amazon Account Health Support team asked me to appeal on primary account, the US account which is linked to Canada which was linked to germen account. I made the appeal on my US account.
To comply with the new INFORM Consumers Act, the Verification team asked to verify again my ID (my account was created in August 2021). I wanted to submit my Identity documentation. Unfortunately, there was no path for me to submit the documents in the Account health dashboard. When I click on Identity on the inform consumer act, I always land on the “get help” page. Since then I always have the same answer :
"We have reviewed the documents you provided us, but we could not complete the verification. As a result, your case will be closed and your account will not be activated.
Why is this happening?
The country of residence you selected in Seller Central when you registered your account does not match the country of residence in the documents you provided.
What are the next step :
To register a new account, use a new email address, select the correct country of residence and upload the identity documents that match the selected country of residence. "
But on this forum Elmet from Amazon wrote : “This is not the correct step or process. Creating a new account while this one is deactivated would violate the multiple account policy and result in a new deactivated account.”
So what’s the best solution, can you please help me !
1 reply
LeviDylan_Amazon
Hello @Seller_LEpbPox85Ztq3,
Thank you for posting on the Seller Forums.
I see that you are experiencing multiple accounts policy violations due to your other marketplaces that were deactivated. After getting this resolved, you are attempting to comply with the Inform Consumers Act and you would like guidance on how to do this successfully.
I would like to pass your information to the appropriate team to have this reviewed and a solution provided. During this time, please monitor your notifications for an update from that team. If I see any updates I will reach back out in this thread.
The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
