I must be doing something wrong! FBA fee reimbursement
Hi all, I'm hoping someone can tell me how to solve this persistent issue.
Amazon remeasured my product in March, which should have resulted in a lower FBA fee, but they never lowered it. I've had a case open on this since April (case #17548346611). They've finally lowered the fee and then made me jump through a bunch of hoops to show how much I should be reimbursed (detailed spreadsheet with every order since March has been provided) and now they're just sending me this message every few days.
Hello from Amazon Selling Partner Support,
My name is BlahBlah from the Leadership team, and I'll be your contact as we work towards resolving your issue.
I understand your concern regarding the FBA fee adjustment and reimbursement request for ASIN B0949P7HMS that has been pending since March 2025. I apologize for the inconvenience.
At this time I am working with our internal team to reach a resolution on your case.
While I don’t currently have an update, I will follow up with you as soon as additional information is available.
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
IS THERE A WAY TO GET OUT OF THIS LOOP and finally get my reimbursement? I'm a new seller and I feel like I'm missing some trick here...
Meanwhile, I notice (from Helium10) that they've remeasured this product twice since, so perhaps they're hoping to one day measure it large enough to deny my the proper FBA fee and reimbursement?
@Seller_kIukTwdhvntAp? You seem good at this stuff. ;)
6 replies
Seller_kIukTwdhvntAp
"@NEVERLAST? You seem good at this stuff. ;) "
You overestimate my abilities, but thanks!
"IS THERE A WAY TO GET OUT OF THIS LOOP and finally get my reimbursement? I'm a new seller and I feel like I'm missing some trick here..."
Not that I have seen on here. I refuse to do FBA but they have a way to measure packages using all the latest technology according to posts on here.
Of course, like all things Amazon there have been numerous reports that it doesn't work some/much of the time!
The BEST thing to do with any post on here is THIS first!
If you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.
Without a case number in the posts it wastes time for everyone. I no longer tag anyone if there is no case #.
They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.…
Never mind -- I see it is BURIED in the text -- 17548346611.
Put those in the header.
Hey guys – any help for the OP? Case number above!
@Micah_Amazon
@Topher_Amazon
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@TaylorR_Amazon
NR_Amazon
@Seller_XsRB8pOE6JsjP Hello there! Thank you for your post on recent reimbursement issues after a re-measurement was executed and corrected. Please note I have escalated these details to our team for further review, and they may create a new Case ID on your behalf.
Please be on the lookout for that communication, and feel free to follow-up back on this thread if you are needing further assistance!
Regards,
NR_Amazon
