Trying to open a seller account for the past months
I tried a few months ago to open a seller account. While I managed to open it, it was immediately deactivated. I got charged and instead of individual I got a bussiness seller account. Later on, my account became individual, I weren't refunded and the account is still deactivated.
Although I keep sending notary documents, I received an amazon card to provide my address etc etc, I keep receiving the same automatic message and noone really helps. Is there a way to contact a real person? What should I do?
3 replies
Emet_Amazon
Hello @Seller_xG9h2f6abGYUs,
Thank you for posting your concerns with trying to verify your account.
I tried a few months ago to open a seller account. While I managed to open it, it was immediately deactivated. I got charged and instead of individual I got a bussiness seller account. Later on, my account became individual, I weren't refunded and the account is still deactivated.
Although I keep sending notary documents, I received an amazon card to provide my address etc etc, I keep receiving the same automatic message and noone really helps. Is there a way to contact a real person? What should I do?
Surrounding the concern with a refund, once the account is reactivated and verified you can create a case requesting any service fee reimbursements or eligibility for them.
You mentioned providing a notarized document, the only reason we would need a notarized document is if it was being translated to a required language as seen in our seller identity verification help page.
In order to ensure your documents are not rejected, make sure that they meet the following requirements:
- Be valid (not expired, revoked, inactive or closed).
- Be high resolution and unobstructed (clear, readable, visible and in focus).
- Be complete and not cut off from any sides (not angled or cropped).
- Be a scanned image or photo of the original document taken from your mobile device's camera.
- Display the full document (front and back, if applicable).
- Be less than 50MB in size.
- Be in one of these formats: TIF, TIFF, PNG, JPG, PDF, and JPEG. Do not include special characters in the file name (examples: $, &, or #).
- Be authentic and unaltered.
- Must not be password-protected.
- Be in one of these supported languages: Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If your documents are not in a supported language, you must submit a notarized translation in a supported language along with the original document.
Were you providing documents in a language we support? If not, you will need to have the entire original bill translated into a supported language and provide both the original, and the translated versions. When you provided your documents did they meet all of these listed requirement? Do you have any cases where you provided these documents, if you have can you post the related case ID.
Additionally, when you provided your documentation, does all account information match your utility bill and physical address?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
