Buybox abuse? Tactics?
Hello fellow sellers,
I suspect we have a competitor who doesn’t like us on the same listing as them.
We listed a small toy on a current listing and have been selling a few, nothing to write home about, but a decent enough profit.
Until three days ago, everything was fine, then we started getting cancelled orders for this item. We now have 6 cancelled orders in a row for this item.
It’s not that expensive, so I doubt it’s someone having remorse.
When our only item (at the moment) is in pending, the other seller obviously gets the buybox, but increases his price by several pounds.
Obviously, I know why this is happening, but is there anything I can do about it?
Seller_77IcbQKVGdZo0
I am not so sure it is your competitor, they only have 6 left and have a wide range of other products. I am not sure why they would go to all the effort of placing and cancelling orders they would probably be used to not winning the buy box on every item. As others said it is also a UK seller and this doesn’t tend to be something UK sellers do (although it is not impossible)
The price increase by the other seller is probably automated.
It may just be someone who can’t make up their mind and keeps ordering then cancelling it. Or perhaps it is someone who has trouble with their card and can’t get the payment accepted.
I wouldn’t give up on the product just yet, I would just monitor the cancellations.
0 replies
Seller_7VbclcPFFRTnc
first question - does the actual product have a manufacturer barcode and brand on it ? did you look up that EAN number on ‘add a listing’ and have a match with the listing you are on - with the same Brand Name
Or did you find the product by looking at the pictures on amazon ?
Seller_PUgTge8LPB8FY
Were all the cancelled orders from the same buyer?
Seller_xUKHc5xSYJmI4
Naturally concerning 6 cancelled orders in a row. It appears like another anti-competitive move by your competitor? All you need to do is divide the number of orders to the number of cancellation to draw adverse conclusions.
Seller_JB8JywiyOJdnb
Same thing happened to us, again on an inexpensive item, but a Chinese seller. Essentially, bought and then cancelled in the 30 minute period - we had 6 in stock and they bought 6 times. We re-stocked, and they did the same thing again.
So unfortunately I can’t give you an answer, but I can concur with you that it is a “thing” !
