Moderator requested- Restricted edit permissions Unable to edit listing as Brand Owner
We have been experiencing an error message on the backside of our listings
*Error Message
Restricted edit permissions
As you are not the brand owner for this product, you can only create an offer for this ASIN. You are not authorised to make or request an update for any other attribute for this product. If you are the brand owner, please make sure that you’re registered in Brand Registry and this ASIN is registered to your brand.
We are brand registered as the brand owner, the EANs are GS1 registered to us. We have sent screenshots from brand registry showing the trademark information, etc
The case has been open 11 days, they "have requested our internal teams for the updates"
We need to be able to control OUR listings so they can be updated with the correct product information. Any suggestions on how to move case ID 10406770832 to a positive resolution?
Thank you so much!!
4 replies
Sarah_Amzn
Hello @Seller_H9zYMGnbc0ksb,
I'm Sarah with Amazon.
Regarding case ID 10406770832, I noticed that the brand registry team provided an update a few hours ago.
Have you had a chance to review their instructions and take the necessary actions?
If you are still experiencing difficulties after following their guidance, please feel free to reach out to me.
I'll be happy to assist you further.
Kind regards,
Sarah.
Moderator requested- Restricted edit permissions Unable to edit listing as Brand Owner
We have been experiencing an error message on the backside of our listings
*Error Message
Restricted edit permissions
As you are not the brand owner for this product, you can only create an offer for this ASIN. You are not authorised to make or request an update for any other attribute for this product. If you are the brand owner, please make sure that you’re registered in Brand Registry and this ASIN is registered to your brand.
We are brand registered as the brand owner, the EANs are GS1 registered to us. We have sent screenshots from brand registry showing the trademark information, etc
The case has been open 11 days, they "have requested our internal teams for the updates"
We need to be able to control OUR listings so they can be updated with the correct product information. Any suggestions on how to move case ID 10406770832 to a positive resolution?
Thank you so much!!
Moderator requested- Restricted edit permissions Unable to edit listing as Brand Owner
We have been experiencing an error message on the backside of our listings
*Error Message
Restricted edit permissions
As you are not the brand owner for this product, you can only create an offer for this ASIN. You are not authorised to make or request an update for any other attribute for this product. If you are the brand owner, please make sure that you’re registered in Brand Registry and this ASIN is registered to your brand.
We are brand registered as the brand owner, the EANs are GS1 registered to us. We have sent screenshots from brand registry showing the trademark information, etc
The case has been open 11 days, they "have requested our internal teams for the updates"
We need to be able to control OUR listings so they can be updated with the correct product information. Any suggestions on how to move case ID 10406770832 to a positive resolution?
Thank you so much!!
4 replies
4 replies
Sarah_Amzn
Hello @Seller_H9zYMGnbc0ksb,
I'm Sarah with Amazon.
Regarding case ID 10406770832, I noticed that the brand registry team provided an update a few hours ago.
Have you had a chance to review their instructions and take the necessary actions?
If you are still experiencing difficulties after following their guidance, please feel free to reach out to me.
I'll be happy to assist you further.
Kind regards,
Sarah.
Sarah_Amzn
Hello @Seller_H9zYMGnbc0ksb,
I'm Sarah with Amazon.
Regarding case ID 10406770832, I noticed that the brand registry team provided an update a few hours ago.
Have you had a chance to review their instructions and take the necessary actions?
If you are still experiencing difficulties after following their guidance, please feel free to reach out to me.
I'll be happy to assist you further.
Kind regards,
Sarah.
Sarah_Amzn
Hello @Seller_H9zYMGnbc0ksb,
I'm Sarah with Amazon.
Regarding case ID 10406770832, I noticed that the brand registry team provided an update a few hours ago.
Have you had a chance to review their instructions and take the necessary actions?
If you are still experiencing difficulties after following their guidance, please feel free to reach out to me.
I'll be happy to assist you further.
Kind regards,
Sarah.
