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A-Z CLAIMS refunds being taken from our next initiated payment amount & not being taken our of ALR
Hi All
I posed a similar question three days ago which went unanswered so I thought I rephrase the question.
I have had A-Z claim refunded (Scammer in my opinion) & a small refund by myself for what I think is a genuine INR) However I have noticed that these two amounts have been taken from the amount of my next transfer payment & the ALR amount has not changed.
I thought the whole point of the ALR was to use that pot to cover refunds, yet again dodgy Scamazon look like they're using money from our payments rather than from the pot it was intended to be from. Anyone else noticed this?
2 replies
Seller_mS10UjVYuuGor
If you look at it from another angle it might make more sense.
The money has come from the account level reserve but that has immediately been topped up with funds not yet paid out so the ALR amount appears to not have changed.
Hope that helps.
JiAlex_Amazon
Hello @Seller_GPLxAbyNPI33I
In regard to this post, we notice this has already been asked on another forum. It's a policy violation to post your question more than one time. Please create one post per discussion so we do not duplicate investigation and escalation processes. Creating multiple posts may further delay and complicate the investigation.
Any assistance, don’t hesitate to reach out our support channel
Regards,
JiAlex
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