Hi All
I posed a similar question three days ago which went unanswered so I thought I rephrase the question.
I have had A-Z claim refunded (Scammer in my opinion) & a small refund by myself for what I think is a genuine INR) However I have noticed that these two amounts have been taken from the amount of my next transfer payment & the ALR amount has not changed.
I thought the whole point of the ALR was to use that pot to cover refunds, yet again dodgy Scamazon look like they're using money from our payments rather than from the pot it was intended to be from. Anyone else noticed this?
If you look at it from another angle it might make more sense.
The money has come from the account level reserve but that has immediately been topped up with funds not yet paid out so the ALR amount appears to not have changed.
Hope that helps.
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