Amazon denies receiving stock even though a POD has been provided as evidence
imgSign in
Country changed
user profile
Seller_oEMCi12FW30Uy

Amazon denies receiving stock even though a POD has been provided as evidence

Case 11101824192 logged as goods sat in Shipped status for weeks, Amazon eventually responded to the Case to advise goods had not been received even though we uploaded the POD. Other delay tactics include asking for Sales Orders, then each first/second line support team stating goods had not been delivered.

Escalations keep going back to the team that is denying the delivery of the items. Not the first time we have seen this behaviour but the constant denials of facts approach is wearisome.

Who else has suffered this and what did you do to resolve even if it means Small Claims court type action?

17 views
2 replies
Tags:FBA, Lost shipment, Warehouse
00
Reply
0 replies
Follow this discussion to be notified of new activity