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Unable to open a Safe-T claim, due to buyer's fraudulent A-Z claim which was denied.
Just wondering if anybody else has any experience this this type of this, as it seems as though Amazon are rewarding buyers that open fraudulent A-Z claims, with immunity from Safe-T claims. Details below.
We had a buyer open an A-Z claim, stating they didn't receive their order. We had valid tracking plus a signature showing delivery weeks earlier. We added this to the A-Z claim and the buyer's claim was denied.
A few days later, the buyer started a return, claiming the item was damaged. This is the same item they claimed they hadn't received.
Now the buyer has returned a completely different item back to us, something that is worthless, and due to the return tracking Amazon have issued the buyer a full refund.
I have since tried to open a Safe-T claim for the return, but when I've tried to do this, we get the following message "Orders with an A-to-z claim are not eligible to file claim ."
So we are unable to open a Safe-T claim against this fraudulent buyer, because they opened a fraudulent A-Z claim, which was denied.
The means then, that if a buyer opens a fraudulent A-Z claim which is then denied by Amazon, this only serves to guarantee they can return whatever they like and receive a full refund as the seller isn't able to open a Safe-T claim. Buyers that open A-Z claims which are denied, should not be protected indefinitely from Safe-T claims.
I have contacted support, who have told me to file a Safe-T claim. I told them this was not possible, and they've asked for a screenshot showing the "Orders with an A-to-z claim are not eligible to file claim " message, which I have provided. Yet to receive any further response.
4 replies
Seller_ZVAz3d5lZuGid
The whole A-Z policy is NOT fit for purpose, and needs to be totally changed.
Seller_ZQyopdiwkUHOZ
I think this one is one that needs Mod help
@Julia_Amzn @Winston_Amazon @Ezra_Amazon
As an aside, Safe-T claims come from Amazon, they're not (at least to my knowledge) claimed back from the buyer. As such, this particular glitch doesn't really affect the scammer either way.
Sarah_Amzn
Hello @Seller_RjC6fIHK7a9vf,
I'm Sarah with Amazon.
Could you please share the case ID raised with Seller Support so I can review the details and see if I can assist you.
Kind regards,
Sarah.
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