lost the premium shipping eligibility
Country changed
user profile
Seller_bzHT6bQ9deVVk

lost the premium shipping eligibility

Hello Amazon,

We were eligible for second-day shipping (premium). However, on one day, we couldn't ship out some orders. We tried contacting seller support to cancel the orders, but they weren't helpful (as usual.)

As a result, we lost premium eligibility, and our sales have dropped by 80%.

Any help would be appreciated.

45 views
3 replies
Tags:Direct Shipping, Fulfilment, Prime, Seller fulfilled, Shipping
00
Reply
3 replies
user profile
Topher_Amazon

Hi @Seller_bzHT6bQ9deVVk,

To confirm here as well, as mentioned by support in your case log they cannot and do not cancel orders as you say you requested. Unfortunately, they nor the Community Managers here can change the Pre-fulfillment Cancel Rate of 0.5% for eligibility nor make exceptions to the policy.

Topher

00
Follow this discussion to be notified of new activity