My brand is not connected to my Seller Central account
I have recently received an email saying that my brand has been approved (Case: 17812082991) and that I can create ASINs under my brand. However, when I try to submit my draft, I get error 5461. The error indicates what to do next. After I follow the process, I get an email saying that I can't create ASINs for my brand. Then I went to check my brand on "Manage Your Brands" on Seller Cetral and there's nothing there. I have the option to "Add Brand". When I click on that button, I can see my brand listed. I then click on "Connect brand" and follow the process. Again, I get an error message. So, my brand has been approved, is listed in the Amazon Brands Registry, but is not connected to me. Can you help me?
5 replies
Jim_Amazon
Hi there @Seller_benIwzwFF9dUM
A couple things I want to point out here after I looked into this! First off, I can see that this was a selling application for "Catalog Authorization" and not a Brand Registry application; might be worth submitting an application for the 'brand' rather than just the catalog!
Second, have you tried going into the 'Catalog' tab and select "View selling applications" there's a button there titled "List Products". Have you done that?
Another thing for you to try is an inventory file. You can check THIS PAGE for more information and then if it's unsuccessful, Support is able to investigate the exact issues after the upload happens!
