@Seller_yk3kzHpjMMa4B

@Abella_AMZ

@Sarah_Amzn

@Ash_AMZ

@Simon_Amazon

Case ID 9726660272

Message from "Seller Support"

Hello Prime Decor,

This is Nikhil from Amazon's Account Health Support. Thankyou for contacting.

I understand you needed assistance with your account reactivation. Upon, Investigation, found that unfortunately, the documents that you have submitted were not verifiable by the team.

So I request you to please provide the Valid documents to proceed further in regards with your account reactivation.

Our Response

The attached set of documents are issued by GOI (Government Of India).

If you are implying a claim towards marking the attached documents as "Unverifyable" or "Unverifyable by KYC Team then I must involve Government of INDIA here (DGFT, Ministry of Finance, Ministry of Commerce & Ministry of IT) to support their issuance of Documents in this particular regards.

Further , I would assume you are implying that Government of INDIA is following undiligent process and issueing documents to uknown and unverified Individuals and Registered companies.

We have been doing business on Amazon's platform for the many many years now but "Terming" our documents unverifyable after a long standing business with Amazon's is highly "Unjust" and lacks lot of explanations that Amazon's owe to "Prime Decor" for marking down our selling account and its documents.

Please find the attached documents and forward to the relevant team and convey our strong message to the team as well

We believe KYC team owe us a better explanation than just a single worded reason " Unverifyable"

Atleast not for (older and established accounts like ours)

"End of Message"