Starting on January 15, 2025, we will update the Valid Tracking Rate (VTR) policy for seller-fulfilled orders to allow customers to see tracking over a higher number of their orders.
As a reminder, you are required to maintain a minimum of 95% VTR at a category level. Providing tracking information improves the customer experience and reduces the likelihood of negative feedback. This information also helps protect your account health metrics and is taken into consideration in addressing A-to-z Guarantee claims.
This VTR policy update is also reflected in Changes to programme policies.
Starting on January 15, 2025, we will update the Valid Tracking Rate (VTR) policy for seller-fulfilled orders to allow customers to see tracking over a higher number of their orders.
As a reminder, you are required to maintain a minimum of 95% VTR at a category level. Providing tracking information improves the customer experience and reduces the likelihood of negative feedback. This information also helps protect your account health metrics and is taken into consideration in addressing A-to-z Guarantee claims.
This VTR policy update is also reflected in Changes to programme policies.
Sorry Amazon, we're just not going to do that and will just shut down our international orders. Just not worth the hassle (nor the bother of getting negative points from you when the orders don't get delivered on time due to customs and courier problems). We will simply rely on another platform for any international orders. Just sayin'...
How can I confirm whether my carrier is "Integrated"?
I ship via UPU so final delivery is done by the post office in the destination country, e.g. Deutsche Post, Correos, La Poste. But the originating company is my local one, and I don't know whether it's "integrated" for Amazon to check my tracking numbers. It is a valid carrier-name as far as Amazon is concerned, meaning I can use it in my confirmation files, but it doesn't appear in the manual drop-down list when confirming orders in Seller Central.
Should I start using the final delivery carrier name, e.g. Deutsche Post, Correos, La Poste, and so on?
Does anyone know if international shipping (large letters) over 20 euros will be okay for VTR via standard international delivery (untracked/not paying extra) if bought through Amazon "Buy Shipping"?
It does not matter how you ship to France, RM tracked and signed, they still claim not received 3 days later
I have numerous items sent Signed Full Class with tracking numbers via Royal Mail that don't show as arrived at destination so whats the point of paying extra ???
I have sent 2 items a few weeks ago with Royal Mail 1st Class Signed for and they are showing as NOT delivered on RM tracking but I haven't had the people say they haven't not been delivered.
Guess what they are showing as a default on VTR nonsense
What's the point of paying extra for a signature and RM not getting one and getting a defect
It is less than two weeks until this policy launched. We have been in contact with Seller Support constantly over the last month but they have not been able to answer to key questions:
1. Will shipments with one valid tracking scan be sufficient (as it is for some other VTR policies)?
2. What is the exact definition of "letter" and how will Amazon police this given Amazon do not know what size packaging we use?
Can anybody answer these question definitively? It is a little crazy we are still missing this detail at such a late date.
We ship from UK to USA using Royal Mail tracked. I'm worried as how Amazon could pick up the Tracking number and integrate it into the VTR calculation when Royal Mail is not an integrated provider.
It would be helpful if there was a way to test it or see the VTR score in progress. I'm worried if it doesn't work then after a month we will see a terrible VTR score and get suspended.
Can you reassure me on any of this Amazon?
Starting on January 15, 2025, we will update the Valid Tracking Rate (VTR) policy for seller-fulfilled orders to allow customers to see tracking over a higher number of their orders.
As a reminder, you are required to maintain a minimum of 95% VTR at a category level. Providing tracking information improves the customer experience and reduces the likelihood of negative feedback. This information also helps protect your account health metrics and is taken into consideration in addressing A-to-z Guarantee claims.
This VTR policy update is also reflected in Changes to programme policies.
Starting on January 15, 2025, we will update the Valid Tracking Rate (VTR) policy for seller-fulfilled orders to allow customers to see tracking over a higher number of their orders.
As a reminder, you are required to maintain a minimum of 95% VTR at a category level. Providing tracking information improves the customer experience and reduces the likelihood of negative feedback. This information also helps protect your account health metrics and is taken into consideration in addressing A-to-z Guarantee claims.
This VTR policy update is also reflected in Changes to programme policies.
Starting on January 15, 2025, we will update the Valid Tracking Rate (VTR) policy for seller-fulfilled orders to allow customers to see tracking over a higher number of their orders.
As a reminder, you are required to maintain a minimum of 95% VTR at a category level. Providing tracking information improves the customer experience and reduces the likelihood of negative feedback. This information also helps protect your account health metrics and is taken into consideration in addressing A-to-z Guarantee claims.
This VTR policy update is also reflected in Changes to programme policies.
Sorry Amazon, we're just not going to do that and will just shut down our international orders. Just not worth the hassle (nor the bother of getting negative points from you when the orders don't get delivered on time due to customs and courier problems). We will simply rely on another platform for any international orders. Just sayin'...
How can I confirm whether my carrier is "Integrated"?
I ship via UPU so final delivery is done by the post office in the destination country, e.g. Deutsche Post, Correos, La Poste. But the originating company is my local one, and I don't know whether it's "integrated" for Amazon to check my tracking numbers. It is a valid carrier-name as far as Amazon is concerned, meaning I can use it in my confirmation files, but it doesn't appear in the manual drop-down list when confirming orders in Seller Central.
Should I start using the final delivery carrier name, e.g. Deutsche Post, Correos, La Poste, and so on?
Does anyone know if international shipping (large letters) over 20 euros will be okay for VTR via standard international delivery (untracked/not paying extra) if bought through Amazon "Buy Shipping"?
It does not matter how you ship to France, RM tracked and signed, they still claim not received 3 days later
I have numerous items sent Signed Full Class with tracking numbers via Royal Mail that don't show as arrived at destination so whats the point of paying extra ???
I have sent 2 items a few weeks ago with Royal Mail 1st Class Signed for and they are showing as NOT delivered on RM tracking but I haven't had the people say they haven't not been delivered.
Guess what they are showing as a default on VTR nonsense
What's the point of paying extra for a signature and RM not getting one and getting a defect
It is less than two weeks until this policy launched. We have been in contact with Seller Support constantly over the last month but they have not been able to answer to key questions:
1. Will shipments with one valid tracking scan be sufficient (as it is for some other VTR policies)?
2. What is the exact definition of "letter" and how will Amazon police this given Amazon do not know what size packaging we use?
Can anybody answer these question definitively? It is a little crazy we are still missing this detail at such a late date.
We ship from UK to USA using Royal Mail tracked. I'm worried as how Amazon could pick up the Tracking number and integrate it into the VTR calculation when Royal Mail is not an integrated provider.
It would be helpful if there was a way to test it or see the VTR score in progress. I'm worried if it doesn't work then after a month we will see a terrible VTR score and get suspended.
Can you reassure me on any of this Amazon?
Sorry Amazon, we're just not going to do that and will just shut down our international orders. Just not worth the hassle (nor the bother of getting negative points from you when the orders don't get delivered on time due to customs and courier problems). We will simply rely on another platform for any international orders. Just sayin'...
Sorry Amazon, we're just not going to do that and will just shut down our international orders. Just not worth the hassle (nor the bother of getting negative points from you when the orders don't get delivered on time due to customs and courier problems). We will simply rely on another platform for any international orders. Just sayin'...
How can I confirm whether my carrier is "Integrated"?
I ship via UPU so final delivery is done by the post office in the destination country, e.g. Deutsche Post, Correos, La Poste. But the originating company is my local one, and I don't know whether it's "integrated" for Amazon to check my tracking numbers. It is a valid carrier-name as far as Amazon is concerned, meaning I can use it in my confirmation files, but it doesn't appear in the manual drop-down list when confirming orders in Seller Central.
Should I start using the final delivery carrier name, e.g. Deutsche Post, Correos, La Poste, and so on?
How can I confirm whether my carrier is "Integrated"?
I ship via UPU so final delivery is done by the post office in the destination country, e.g. Deutsche Post, Correos, La Poste. But the originating company is my local one, and I don't know whether it's "integrated" for Amazon to check my tracking numbers. It is a valid carrier-name as far as Amazon is concerned, meaning I can use it in my confirmation files, but it doesn't appear in the manual drop-down list when confirming orders in Seller Central.
Should I start using the final delivery carrier name, e.g. Deutsche Post, Correos, La Poste, and so on?
Does anyone know if international shipping (large letters) over 20 euros will be okay for VTR via standard international delivery (untracked/not paying extra) if bought through Amazon "Buy Shipping"?
Does anyone know if international shipping (large letters) over 20 euros will be okay for VTR via standard international delivery (untracked/not paying extra) if bought through Amazon "Buy Shipping"?
It does not matter how you ship to France, RM tracked and signed, they still claim not received 3 days later
It does not matter how you ship to France, RM tracked and signed, they still claim not received 3 days later
I have numerous items sent Signed Full Class with tracking numbers via Royal Mail that don't show as arrived at destination so whats the point of paying extra ???
I have numerous items sent Signed Full Class with tracking numbers via Royal Mail that don't show as arrived at destination so whats the point of paying extra ???
I have sent 2 items a few weeks ago with Royal Mail 1st Class Signed for and they are showing as NOT delivered on RM tracking but I haven't had the people say they haven't not been delivered.
Guess what they are showing as a default on VTR nonsense
What's the point of paying extra for a signature and RM not getting one and getting a defect
I have sent 2 items a few weeks ago with Royal Mail 1st Class Signed for and they are showing as NOT delivered on RM tracking but I haven't had the people say they haven't not been delivered.
Guess what they are showing as a default on VTR nonsense
What's the point of paying extra for a signature and RM not getting one and getting a defect
It is less than two weeks until this policy launched. We have been in contact with Seller Support constantly over the last month but they have not been able to answer to key questions:
1. Will shipments with one valid tracking scan be sufficient (as it is for some other VTR policies)?
2. What is the exact definition of "letter" and how will Amazon police this given Amazon do not know what size packaging we use?
Can anybody answer these question definitively? It is a little crazy we are still missing this detail at such a late date.
It is less than two weeks until this policy launched. We have been in contact with Seller Support constantly over the last month but they have not been able to answer to key questions:
1. Will shipments with one valid tracking scan be sufficient (as it is for some other VTR policies)?
2. What is the exact definition of "letter" and how will Amazon police this given Amazon do not know what size packaging we use?
Can anybody answer these question definitively? It is a little crazy we are still missing this detail at such a late date.
We ship from UK to USA using Royal Mail tracked. I'm worried as how Amazon could pick up the Tracking number and integrate it into the VTR calculation when Royal Mail is not an integrated provider.
It would be helpful if there was a way to test it or see the VTR score in progress. I'm worried if it doesn't work then after a month we will see a terrible VTR score and get suspended.
Can you reassure me on any of this Amazon?
We ship from UK to USA using Royal Mail tracked. I'm worried as how Amazon could pick up the Tracking number and integrate it into the VTR calculation when Royal Mail is not an integrated provider.
It would be helpful if there was a way to test it or see the VTR score in progress. I'm worried if it doesn't work then after a month we will see a terrible VTR score and get suspended.
Can you reassure me on any of this Amazon?