Seller Forums
Sign in
Sign in
user profile
Sign in
user profile
Sign in
user profile
News_Amazon

Valid Tracking Rate policy update for seller-fulfilled orders

Starting on January 15, 2025, we will update the Valid Tracking Rate (VTR) policy for seller-fulfilled orders to allow customers to see tracking over a higher number of their orders.

  • VTR will be measured on orders shipped through all shipping service providers and will no longer be limited to those that are integrated with Amazon to provide scan information.
  • All cross-border shipments to and from Germany, France, Italy, Spain, Netherlands, Portugal, Poland, Austria or Sweden will be included in VTR calculation, unless the order value below is €20 (including shipping, excluding VAT) and a ‘letter’ ship method was used.

As a reminder, you are required to maintain a minimum of 95% VTR at a category level. Providing tracking information improves the customer experience and reduces the likelihood of negative feedback. This information also helps protect your account health metrics and is taken into consideration in addressing A-to-z Guarantee claims.

This VTR policy update is also reflected in Changes to programme policies.

661 views
45 replies
Tags:News and announcements
08
Reply
user profile
News_Amazon

Valid Tracking Rate policy update for seller-fulfilled orders

Starting on January 15, 2025, we will update the Valid Tracking Rate (VTR) policy for seller-fulfilled orders to allow customers to see tracking over a higher number of their orders.

  • VTR will be measured on orders shipped through all shipping service providers and will no longer be limited to those that are integrated with Amazon to provide scan information.
  • All cross-border shipments to and from Germany, France, Italy, Spain, Netherlands, Portugal, Poland, Austria or Sweden will be included in VTR calculation, unless the order value below is €20 (including shipping, excluding VAT) and a ‘letter’ ship method was used.

As a reminder, you are required to maintain a minimum of 95% VTR at a category level. Providing tracking information improves the customer experience and reduces the likelihood of negative feedback. This information also helps protect your account health metrics and is taken into consideration in addressing A-to-z Guarantee claims.

This VTR policy update is also reflected in Changes to programme policies.

661 views
45 replies
Tags:News and announcements
08
Reply
45 replies
user profile
Seller_0eJrmQfGzTOHf
This post has been deleted
00
user profile
Seller_0eJrmQfGzTOHf

Sorry Amazon, we're just not going to do that and will just shut down our international orders. Just not worth the hassle (nor the bother of getting negative points from you when the orders don't get delivered on time due to customs and courier problems). We will simply rely on another platform for any international orders. Just sayin'...

10
user profile
Seller_qP4FqoDtZuRyG

How can I confirm whether my carrier is "Integrated"?

I ship via UPU so final delivery is done by the post office in the destination country, e.g. Deutsche Post, Correos, La Poste. But the originating company is my local one, and I don't know whether it's "integrated" for Amazon to check my tracking numbers. It is a valid carrier-name as far as Amazon is concerned, meaning I can use it in my confirmation files, but it doesn't appear in the manual drop-down list when confirming orders in Seller Central.

Should I start using the final delivery carrier name, e.g. Deutsche Post, Correos, La Poste, and so on?

00
user profile
Seller_Nx3Da5XPngGEm

Does anyone know if international shipping (large letters) over 20 euros will be okay for VTR via standard international delivery (untracked/not paying extra) if bought through Amazon "Buy Shipping"?

00
user profile
Seller_1pRqcet4YA3It

It does not matter how you ship to France, RM tracked and signed, they still claim not received 3 days later

00
user profile
Seller_SooKfqYdUflLd

I have numerous items sent Signed Full Class with tracking numbers via Royal Mail that don't show as arrived at destination so whats the point of paying extra ???

00
user profile
Seller_SooKfqYdUflLd

I have sent 2 items a few weeks ago with Royal Mail 1st Class Signed for and they are showing as NOT delivered on RM tracking but I haven't had the people say they haven't not been delivered.

Guess what they are showing as a default on VTR nonsense

What's the point of paying extra for a signature and RM not getting one and getting a defect

10
user profile
Seller_Vf10jieAEG9f1

It is less than two weeks until this policy launched. We have been in contact with Seller Support constantly over the last month but they have not been able to answer to key questions:

1. Will shipments with one valid tracking scan be sufficient (as it is for some other VTR policies)?

2. What is the exact definition of "letter" and how will Amazon police this given Amazon do not know what size packaging we use?

Can anybody answer these question definitively? It is a little crazy we are still missing this detail at such a late date.

00
user profile
Seller_lsaYfcHFBboLW

We ship from UK to USA using Royal Mail tracked. I'm worried as how Amazon could pick up the Tracking number and integrate it into the VTR calculation when Royal Mail is not an integrated provider.

It would be helpful if there was a way to test it or see the VTR score in progress. I'm worried if it doesn't work then after a month we will see a terrible VTR score and get suspended.

Can you reassure me on any of this Amazon?

20
There are no more posts to display
user profile
News_Amazon

Valid Tracking Rate policy update for seller-fulfilled orders

Starting on January 15, 2025, we will update the Valid Tracking Rate (VTR) policy for seller-fulfilled orders to allow customers to see tracking over a higher number of their orders.

  • VTR will be measured on orders shipped through all shipping service providers and will no longer be limited to those that are integrated with Amazon to provide scan information.
  • All cross-border shipments to and from Germany, France, Italy, Spain, Netherlands, Portugal, Poland, Austria or Sweden will be included in VTR calculation, unless the order value below is €20 (including shipping, excluding VAT) and a ‘letter’ ship method was used.

As a reminder, you are required to maintain a minimum of 95% VTR at a category level. Providing tracking information improves the customer experience and reduces the likelihood of negative feedback. This information also helps protect your account health metrics and is taken into consideration in addressing A-to-z Guarantee claims.

This VTR policy update is also reflected in Changes to programme policies.

661 views
45 replies
Tags:News and announcements
08
Reply
user profile
News_Amazon

Valid Tracking Rate policy update for seller-fulfilled orders

Starting on January 15, 2025, we will update the Valid Tracking Rate (VTR) policy for seller-fulfilled orders to allow customers to see tracking over a higher number of their orders.

  • VTR will be measured on orders shipped through all shipping service providers and will no longer be limited to those that are integrated with Amazon to provide scan information.
  • All cross-border shipments to and from Germany, France, Italy, Spain, Netherlands, Portugal, Poland, Austria or Sweden will be included in VTR calculation, unless the order value below is €20 (including shipping, excluding VAT) and a ‘letter’ ship method was used.

As a reminder, you are required to maintain a minimum of 95% VTR at a category level. Providing tracking information improves the customer experience and reduces the likelihood of negative feedback. This information also helps protect your account health metrics and is taken into consideration in addressing A-to-z Guarantee claims.

This VTR policy update is also reflected in Changes to programme policies.

661 views
45 replies
Tags:News and announcements
08
Reply
user profile

Valid Tracking Rate policy update for seller-fulfilled orders

by News_Amazon

Starting on January 15, 2025, we will update the Valid Tracking Rate (VTR) policy for seller-fulfilled orders to allow customers to see tracking over a higher number of their orders.

  • VTR will be measured on orders shipped through all shipping service providers and will no longer be limited to those that are integrated with Amazon to provide scan information.
  • All cross-border shipments to and from Germany, France, Italy, Spain, Netherlands, Portugal, Poland, Austria or Sweden will be included in VTR calculation, unless the order value below is €20 (including shipping, excluding VAT) and a ‘letter’ ship method was used.

As a reminder, you are required to maintain a minimum of 95% VTR at a category level. Providing tracking information improves the customer experience and reduces the likelihood of negative feedback. This information also helps protect your account health metrics and is taken into consideration in addressing A-to-z Guarantee claims.

This VTR policy update is also reflected in Changes to programme policies.

Tags:News and announcements
08
661 views
45 replies
Reply
45 replies
45 replies
Quick filters
Sort by
user profile
Seller_0eJrmQfGzTOHf
This post has been deleted
00
user profile
Seller_0eJrmQfGzTOHf

Sorry Amazon, we're just not going to do that and will just shut down our international orders. Just not worth the hassle (nor the bother of getting negative points from you when the orders don't get delivered on time due to customs and courier problems). We will simply rely on another platform for any international orders. Just sayin'...

10
user profile
Seller_qP4FqoDtZuRyG

How can I confirm whether my carrier is "Integrated"?

I ship via UPU so final delivery is done by the post office in the destination country, e.g. Deutsche Post, Correos, La Poste. But the originating company is my local one, and I don't know whether it's "integrated" for Amazon to check my tracking numbers. It is a valid carrier-name as far as Amazon is concerned, meaning I can use it in my confirmation files, but it doesn't appear in the manual drop-down list when confirming orders in Seller Central.

Should I start using the final delivery carrier name, e.g. Deutsche Post, Correos, La Poste, and so on?

00
user profile
Seller_Nx3Da5XPngGEm

Does anyone know if international shipping (large letters) over 20 euros will be okay for VTR via standard international delivery (untracked/not paying extra) if bought through Amazon "Buy Shipping"?

00
user profile
Seller_1pRqcet4YA3It

It does not matter how you ship to France, RM tracked and signed, they still claim not received 3 days later

00
user profile
Seller_SooKfqYdUflLd

I have numerous items sent Signed Full Class with tracking numbers via Royal Mail that don't show as arrived at destination so whats the point of paying extra ???

00
user profile
Seller_SooKfqYdUflLd

I have sent 2 items a few weeks ago with Royal Mail 1st Class Signed for and they are showing as NOT delivered on RM tracking but I haven't had the people say they haven't not been delivered.

Guess what they are showing as a default on VTR nonsense

What's the point of paying extra for a signature and RM not getting one and getting a defect

10
user profile
Seller_Vf10jieAEG9f1

It is less than two weeks until this policy launched. We have been in contact with Seller Support constantly over the last month but they have not been able to answer to key questions:

1. Will shipments with one valid tracking scan be sufficient (as it is for some other VTR policies)?

2. What is the exact definition of "letter" and how will Amazon police this given Amazon do not know what size packaging we use?

Can anybody answer these question definitively? It is a little crazy we are still missing this detail at such a late date.

00
user profile
Seller_lsaYfcHFBboLW

We ship from UK to USA using Royal Mail tracked. I'm worried as how Amazon could pick up the Tracking number and integrate it into the VTR calculation when Royal Mail is not an integrated provider.

It would be helpful if there was a way to test it or see the VTR score in progress. I'm worried if it doesn't work then after a month we will see a terrible VTR score and get suspended.

Can you reassure me on any of this Amazon?

20
There are no more posts to display
user profile
Seller_0eJrmQfGzTOHf
This post has been deleted
00
user profile
Seller_0eJrmQfGzTOHf
This post has been deleted
00
Reply
user profile
Seller_0eJrmQfGzTOHf

Sorry Amazon, we're just not going to do that and will just shut down our international orders. Just not worth the hassle (nor the bother of getting negative points from you when the orders don't get delivered on time due to customs and courier problems). We will simply rely on another platform for any international orders. Just sayin'...

10
user profile
Seller_0eJrmQfGzTOHf

Sorry Amazon, we're just not going to do that and will just shut down our international orders. Just not worth the hassle (nor the bother of getting negative points from you when the orders don't get delivered on time due to customs and courier problems). We will simply rely on another platform for any international orders. Just sayin'...

10
Reply
user profile
Seller_qP4FqoDtZuRyG

How can I confirm whether my carrier is "Integrated"?

I ship via UPU so final delivery is done by the post office in the destination country, e.g. Deutsche Post, Correos, La Poste. But the originating company is my local one, and I don't know whether it's "integrated" for Amazon to check my tracking numbers. It is a valid carrier-name as far as Amazon is concerned, meaning I can use it in my confirmation files, but it doesn't appear in the manual drop-down list when confirming orders in Seller Central.

Should I start using the final delivery carrier name, e.g. Deutsche Post, Correos, La Poste, and so on?

00
user profile
Seller_qP4FqoDtZuRyG

How can I confirm whether my carrier is "Integrated"?

I ship via UPU so final delivery is done by the post office in the destination country, e.g. Deutsche Post, Correos, La Poste. But the originating company is my local one, and I don't know whether it's "integrated" for Amazon to check my tracking numbers. It is a valid carrier-name as far as Amazon is concerned, meaning I can use it in my confirmation files, but it doesn't appear in the manual drop-down list when confirming orders in Seller Central.

Should I start using the final delivery carrier name, e.g. Deutsche Post, Correos, La Poste, and so on?

00
Reply
user profile
Seller_Nx3Da5XPngGEm

Does anyone know if international shipping (large letters) over 20 euros will be okay for VTR via standard international delivery (untracked/not paying extra) if bought through Amazon "Buy Shipping"?

00
user profile
Seller_Nx3Da5XPngGEm

Does anyone know if international shipping (large letters) over 20 euros will be okay for VTR via standard international delivery (untracked/not paying extra) if bought through Amazon "Buy Shipping"?

00
Reply
user profile
Seller_1pRqcet4YA3It

It does not matter how you ship to France, RM tracked and signed, they still claim not received 3 days later

00
user profile
Seller_1pRqcet4YA3It

It does not matter how you ship to France, RM tracked and signed, they still claim not received 3 days later

00
Reply
user profile
Seller_SooKfqYdUflLd

I have numerous items sent Signed Full Class with tracking numbers via Royal Mail that don't show as arrived at destination so whats the point of paying extra ???

00
user profile
Seller_SooKfqYdUflLd

I have numerous items sent Signed Full Class with tracking numbers via Royal Mail that don't show as arrived at destination so whats the point of paying extra ???

00
Reply
user profile
Seller_SooKfqYdUflLd

I have sent 2 items a few weeks ago with Royal Mail 1st Class Signed for and they are showing as NOT delivered on RM tracking but I haven't had the people say they haven't not been delivered.

Guess what they are showing as a default on VTR nonsense

What's the point of paying extra for a signature and RM not getting one and getting a defect

10
user profile
Seller_SooKfqYdUflLd

I have sent 2 items a few weeks ago with Royal Mail 1st Class Signed for and they are showing as NOT delivered on RM tracking but I haven't had the people say they haven't not been delivered.

Guess what they are showing as a default on VTR nonsense

What's the point of paying extra for a signature and RM not getting one and getting a defect

10
Reply
user profile
Seller_Vf10jieAEG9f1

It is less than two weeks until this policy launched. We have been in contact with Seller Support constantly over the last month but they have not been able to answer to key questions:

1. Will shipments with one valid tracking scan be sufficient (as it is for some other VTR policies)?

2. What is the exact definition of "letter" and how will Amazon police this given Amazon do not know what size packaging we use?

Can anybody answer these question definitively? It is a little crazy we are still missing this detail at such a late date.

00
user profile
Seller_Vf10jieAEG9f1

It is less than two weeks until this policy launched. We have been in contact with Seller Support constantly over the last month but they have not been able to answer to key questions:

1. Will shipments with one valid tracking scan be sufficient (as it is for some other VTR policies)?

2. What is the exact definition of "letter" and how will Amazon police this given Amazon do not know what size packaging we use?

Can anybody answer these question definitively? It is a little crazy we are still missing this detail at such a late date.

00
Reply
user profile
Seller_lsaYfcHFBboLW

We ship from UK to USA using Royal Mail tracked. I'm worried as how Amazon could pick up the Tracking number and integrate it into the VTR calculation when Royal Mail is not an integrated provider.

It would be helpful if there was a way to test it or see the VTR score in progress. I'm worried if it doesn't work then after a month we will see a terrible VTR score and get suspended.

Can you reassure me on any of this Amazon?

20
user profile
Seller_lsaYfcHFBboLW

We ship from UK to USA using Royal Mail tracked. I'm worried as how Amazon could pick up the Tracking number and integrate it into the VTR calculation when Royal Mail is not an integrated provider.

It would be helpful if there was a way to test it or see the VTR score in progress. I'm worried if it doesn't work then after a month we will see a terrible VTR score and get suspended.

Can you reassure me on any of this Amazon?

20
Reply
There are no more posts to display

Similar Discussions

Similar Discussions

Go to original post