Dear Amazon Support Team,
I am writing to appeal the suspension of my account following a product authenticity complaint.
We were reported by the brand owner for allegedly selling counterfeit products. In response to the first complaint, we successfully provided evidence proving the authenticity of our products, and this was accepted. However, after the second complaint about the same products, we received a rejection, and our account was suspended. I find this situation confusing, as we had previously sold these products without any counterfeit complaints from our customers.
We are engaged in dropshipping and fully comply with Amazon policies. We source our products from the U.S. and sell them in Canada. Our supply point is a marketplace in the U.S. Upon reviewing the invoice for the product in question, we discovered that we purchased it directly from the brand owner who filed the complaint. If we are accused of selling counterfeit products, then it implies that the manufacturer themselves is producing and selling counterfeit items.
Given this, we request that our account be reinstated. We also ask that a thorough investigation be conducted into the manufacturer who reported us, as we were selling the product directly sourced from them.
We await your assistance.
Sincerely,
