Seller Support is stressing me out
I contacted them this morning with a problem with an order that shows it hasn’t been delivered but it has. This was during the RM madness period and things got a bit messy. I have been in touch with the customer, who is happy that they received the item before Christmas as expected. No issue there. The only issue is that it shows ‘waiting for collection’ in my sent orders. I contacted SS with the tracking showing that the item was delivered.
I was told to issue a refund to the customer. Then I will have to contact the customer to contact Amazon Customer Service directly by phone or email to have their payment method recharged, if they want to, they can refuse to do that if they want, in that case I just lose my money. They must provide Amazon with the order ID and their authorisation to charge their payment method.
I don’t want to issue a refund to a customer who is happy and ask them to contact Amazon to pay again…but it seems it’s the only solution according to SS
0 replies
Seller_7VbclcPFFRTnc
Seller support aren’t going to be able to change the shipment tracking from waiting for collection to delivered
It must not have been scanned by the courier , or tracking hasn’t fed back
presuming customer is happy - which they seem to be, there’s little you can do and I certainly wouldn’t be refunding
Seller_esvgLzKXw2YAl
Probably more important. Have you received the money for the order?
If so, then just forget about it.
I can’t honestly say that I have ever checked tracking for an order, unless the customer has raised an issue.
Seller_77IcbQKVGdZo0
I get this every now and again, a customer contacts me to tell me an item has been delivered even though Amazon have said it is not or the tracking says it is not delivered.
I always just reply back saying Thank you for letting us know and thank you for your order. Mostly never hear from them again.
Some customers get a little stressed with Amazon telling them the order has not been received and they can claim a refund.
Seller_16EevDf4Axaui
As has already been said, forget it, unless an A-Z claim comes through, but chances are without valid tracking and even with a customer admission of receipt it’s unlikely you’ll win the A-Z, but until then just be happy that you have an honest customer, it does happen, but when it’s so obvious just thank your lucky stars 
Seller_bhSWqoVh7Pn98
I normally I find I ask SS a question, they answer something totally illogical and nothing to do with what I asked them.
I then ask my cat, she gives the precise advice every time, that I need to feed her, so I do that and then just make up my own reply that SS should have told me.
From what you are saying the Buyer has confirmed the item has been received, and they had emailed you before it was delivered. Therefore, reply to that previous email, to say the parcel has now arrived and you hope they like the product. You could add that you await their reply, but if they think Amz don’t think it has arrived, they may get a refund.
Over the years, I have had so many not scanned by RM, especially the CRL ones. Just ignore anything about refunding the Buyer, unless a claim comes in.
Was Buy Shipping used?
What service was used?
(if CRL, Large Letter size, those never track by Amz, so will always show as not sent, not delivered. Use Buy Shipping and choose that service instead (need to link to your RM Account) and then you are covered if any issues (still have to refund and your loss if not delivered))
Seller_lJqYvTzOadIe5
Try updating the tracking details again
