Account health and account deactivation
My account has been banned by amazon due to section 3. I have submitted all the proper and LEGIT information but yet I am still being told it is incorrect or more information is needed. I was originally reported for product authenticity when the buyer had not even gotten the product yet but because they had gotten an email about the product being a potential fake. When in reality I have shown all the proof needed and asked for in order to show it was not a fake product. I have sold over 100 units of this product and if it was a fake product, then I should have received more than just 3 complaints.
2 replies
Seller_kIukTwdhvntAp
" When in reality I have shown all the proof needed and asked for in order to show it was not a fake product."
Apparently not as far as Amazon is concerned.
Find the suspension notice and POST THAT (the ENTIRE thing) but remove all personal information first.
Anyone answering will need to see what wording they used and what they are asking for.
More and more frequently Amazon is taking a TWO STEP approach and you are probably caught with not doing one of the steps (or either one!) There are still instances of Amazon NOT requiring the following but they are becoming more and more rare. Ignoring these is placing your account on the endangered species list if (when) Amazon asks for them.
DO NOT CONFUSE AMAZON allowing you to list (or at least "ungate") an item or category and actually being APPROVED to sell a product. Amazon might ungate you for a CATEGORY, but there can be 100's of brands in the category and they ALL have their own restrictions.
AMAZON is only interested in FEES. They will allow a chimpanzee to list if it means they collect $$$$$.
Additionally, brands that you COULD sell yesterday may be restricted today or next week. Amazon is a moving target to deal with.
DO YOU have an LOA from the brand allowing you to sell on here?
If you have an LOA that specifically says you can sell on Amazon you MIGHT survive listing items.
More and more brands are providing a "whitelist" of their approved sellers and if YOU are NOT on the list you will be stopped in your tracks and probably hit with an IP violation.
DID YOU source from AUTHORIZED wholesale sources that your rep at the brand says are OK? You DO have a sales rep at the brand, don't you?
NOTE the verification is required from the brand that the source is legitimate and authorized, NOT from one of those touted on TikTok and YouTube as having "thousands of brands and products" that assures you that they are authorized.
If you have watched any YouTube or TikTok videos FORGET everything you saw there.
Spend hours/days on Seller U and read the Forum to see all the really creative ways rookies and experienced sellers find to get suspended by ignoring the advice above!
https://sell.amazon.com/learn
If you do FBA and you don't already have the above requirements in place you are probably going to have stranded inventory and a suspended account.
Remy_Amazon
Hi @Seller_j7dnfSyPnCkar,
We appreciate you reaching out to the forums community for additional assistance with your account deactivation.
From what you've shared, you've provided information to address the concern but it is not being accepted. I understand that this can be frustrating which is why we are here to support you in identifying clear next steps for your next appeal.
Before I can provide more assistance, can you provide me with a Case ID with further information? If you do not have a case, please open one and attach all relevant information so that I can connect with the appropriate team to assist you better.
We're here to help in any way we can. I will be monitoring this thread for further information about your issue.
Best,
Remy
