Hi. I am experiencing difficulties in getting my utility bill accepted for account re-activation. Both my account and utility bill are under my company's name and address. After being declined the first time, I had a telephone call with seller support who told me my utility bill has to cover the previous 3 months, which it did not. Subsequently I had another call where they informed me that this was not the issue and instead I had a SLIGHTLY different address on my bill to the one on my seller central account (the house number read 124-128 instead of 124), so I changed this on my account to match the bill EXACTLY. After being declined again, I was informed on another call that the issue had now changed and the team had identified my bill as being "fraudulent and or manipulated" which it is not. I have no other bill I can use, and frankly I just don't understand why or how they are now claiming the bill to be fake? Please help!

My account has been disabled. No one will tell me why. I am not told what is required of me. I cannot reach anyone through the help box either.

Initially, Amazon reached out to me to let me know that my account was disabled for the following reasons:

Why did this happen? We were unable to verify the documents you provided because the address on the documents did not match the information entered into Seller Central. Update the address in Seller Central to match the address on the documents provided.

How do I reactivate my account?

To reactivate your account, please verify that you have a valid credit card on file and submit one of the following documents:

-- A business license if applicable

-- A dated electricity bill for piped gas, natural gas, electricity, piped water, mobile phone, landline phone, or internet service

I submitted the remaining documents, including a utility bill, bank statement, credit card statement, and front+back pictures. I still received the following notification:

“We have completed our review of your submission. We don't have enough information to resolve the violation at this time."

Everything on the account matches and there are no discrepancies, but I am not told what is missing.

I can't get an answer as to why my account was disabled or what else I need to submit to verify my account, my account/policy compliance is healthy and there are no violations, and the help section is only open to submitting documents.

I haven't even started selling yet. Has anyone experienced this before? I've been dealing with this for 20 days. If anyone can help I would be grateful.

Hi.

My account has been deactivated and I am having difficulty re-activating it.

Due to my Ltd company (UK) being brand new, I only purchased the utility contract a week ago, I have submitted this to them and have been on 2 phone calls to try and get it approved but no luck as they are saying it has to be a utility bill going back at least 90 days.

Does this mean I have to wait 3 months before I can get approved to start trading? Would be massively grateful if anyone can share their experience of getting verified in this type of scenario?

A list of the documents I have available to submit (some of which I have already sent):

Company incorporation documents

Rental agreement with the registered office address

Business bank account statements in the company's name

Company website

Internet/utility bill for the last 7 days.