Amazon themselves took over my listing
Hello - I have had several issues with a generic listing. First of all my listing was hijacked and information changes and they changed the generic listing to a brand. Managed to get this changed back to generic but I was not allowed to change any information in the listing.
Then i notice that amazon themselves are listed as another seller of the product. Following not having control over my listing I have not been advertising it as I did not want to advertise something I haven’t approved or written therefor i decided to really drop the price and hope they sell out as I do not want to sell this product anymore.
In trying to reduce the price, this prompted amazon to say i needed to apply to the brand (even though its still listed as generic) to be able to change the price. I complied as i know this can happen with a generic product IP etc… but this was declined with no reason as to why and I have been back and fourth. Now the listing is inactive on my end yet active on the amazon website and now says being sold by amazon and my store has been taken off… I now have over 600 units stranded and SC will not give me a straight answer. Can someone shed some light on what has happened or who i can contact at amazon?
I dont want anything to do with this listing anymore but i do not want to be out of pocket on the money I spent on stock!
0 replies
Seller_DTufFoxJuMU0M
sadly when it comes to listings, I tend to give up pretty quickly if it doesn’t work as intended.
It is too hard to get things fixed, and you inevitably come up against the “the brand owner controls the listing” but the brand owner could be literally anyone, and mightn’t be anyone who controls the brand, it could be a random seller who created the listing 10 years ago who might not even have an amazon account anymore
if you can’t get SS to see sense (oh look a flying pig…) your only option might be to pay for the removal of all the stock, but for 600 items thats going to be a fair amount of money
You could maybe try making a new listing and asking Amazon if they would relabel your items to the new listing, but its hit or miss if they do this and they will of course charge you for the service
Thought this statement worries me:
It is not your listing, it never was, you merely supply information for Amazons product page, most of the listings here were not written by the sellers who sell the items, and none of us ever get asked for our approval for changes.
The only way you control a listing is if you have a registered trade mark and brand registry on Amazon
