ODR 1.92% because of A - Z guarantee -- what do I do?
Hi, I’ve had an alert on my account for some weeks now because of an A - Z claim against me for an item not delivered. I have of course completely refunded the customer AND sent out a replacement item.
My question is – what should I do about the A - Z claim? Appeal it? Is there any way to clear it?
Been a seller 10 years and it’s my first A - Z claim. Not even sure what they are to be honest
0 replies
Seller_NoMNQDGnEW5Bx
I don’t think you can do anything once you’d refunded it… Why would you refund and replace though? Was the item sent tracked?
Seller_SITNVuZK87zGK
Never do that again for a start. Why would you refund AND send a replacement item?
Seller_DROodOAYHftnc
So basically they have now got the item for free.
You should have refunded, and then, if they still wanted the item, told them to re-order.
Seller_7VbclcPFFRTnc
Did you buy any chance buy postage through amazon ?
If so, you can appeal to remove the defect
